Area Service Manager - Auto/Vehicle
MNR Solutions Pvt. Ltd.
Date: 1 week ago
City: Raipur, Chhattisgarh
Contract type: Full time
We are looking for an experienced Area Service Manager to join our team, responsible for overseeing service operations in the Raipur and Hyderabad regions. The ideal candidate will have a strong background in the two-wheeler (2W) industry, focusing on delivering exceptional service and enhancing customer satisfaction.
Key Responsibilities
Key Responsibilities
- Manage and oversee service operations in the assigned area to ensure timely and efficient service delivery.
- Lead and mentor the service team, providing guidance and support to achieve service excellence.
- Develop and implement service strategies to improve operational efficiency and customer satisfaction.
- Monitor service performance metrics and implement corrective actions as necessary to meet targets.
- Build and maintain strong relationships with customers, addressing any service-related issues or concerns promptly.
- Collaborate with cross-functional teams, including sales and parts departments, to ensure seamless service operations.
- Conduct regular service audits and inspections to ensure compliance with company standards and policies.
- Stay updated on industry trends and competitor activities to identify opportunities for service enhancement.
- Proven experience in service management within the two-wheeler (2W) industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to use data to drive decision-making.
- Customer-focused approach with a commitment to service excellence.
- Proficiency in MS Office and service management software.
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