Area Service Manager
INTINERI INFOSOL PRIVATE LIMITED
Date: 3 weeks ago
City: Ranchi, Jharkhand
Salary:
₹400,000
-
₹1,200,000
per year
Contract type: Full time
Area Service Manager (ASM)
COMPANY: ALLVIEW INDIA ELECTRONICS PVT. LTD.
LOCATION: PAN INDIA
EXPERIENCE: 5-10 YEARS
SALARY RANGE: 4.5 LPA TO 12 LPA
About Allview India Electronic Pvt.ltd
Allview India Electronics Pvt. Ltd is a leading electronics and appliances service provider
committed to delivering exceptional customer service. With a strong presence in the LED TV,
Air Conditioner, and Washing Machine segment, we are looking for an experienced Service
Manager to appoint new service centers and lead our service team and ensure the highest level of
customer satisfaction.
Job Description
We are seeking a skilled and highly motivated Service Manager to oversee the repair and
maintenance services for LED TV, Air Conditioners, and Washing Machines. The successful
candidate will be responsible for managing service technicians, optimizing service operations,
and enhancing customer experience.
Key Responsibilities
Team Leadership: Lead and mentor a team of service technicians, providing guidance, training,
and performance management to ensure high-quality service delivery.
Service Operations: Oversee all aspects of service operations, including scheduling, dispatch,
spare parts inventory, and service quality control.
Appointment: Candidates need to appoint new service centers.
Customer Satisfaction: Ensure exceptional customer service by resolving service-related issues,
addressing customer complaints, and maintaining a high level of customer satisfaction.
Technical Expertise: Utilize your deep technical knowledge of LED TV, Air Conditioners, and
Washing Machines to troubleshoot complex issues and provide guidance to service technicians.
Process Improvement: Continuously evaluate and improve service processes and procedures to
enhance efficiency and quality.
Budget Management: Manage the service budget to ensure cost control and maximize
profitability.
Vendor Relations: Build and maintain relationships with suppliers and vendors to ensure the
availability of spare parts and components.
Quality Assurance: Implement quality control measures to meet or exceed industry standards. Qualification and Skills:
Bachelors degree in Electronics, Electrical Engineering, or a related field.
5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service
and repair.
Having good working experience in CRM Software.
Proven experience in a managerial or leadership role, with excellent team management and
interpersonal skills.
Strong technical knowledge of LED TV, Air Conditioners, and Washing Machines.
Excellent problem-solving and decision-making abilities.
Proficiency in computer applications and service management software.
Outstanding communication and customer service skills.
Budget management experience is a plus.
JOB CATEGORY: AREA SERVICE MANAGER
JOB TYPE: FULL TIME
JOB LOCATION: PAN INDIA
COMPANY: ALLVIEW INDIA ELECTRONICS PVT. LTD.
LOCATION: PAN INDIA
EXPERIENCE: 5-10 YEARS
SALARY RANGE: 4.5 LPA TO 12 LPA
About Allview India Electronic Pvt.ltd
Allview India Electronics Pvt. Ltd is a leading electronics and appliances service provider
committed to delivering exceptional customer service. With a strong presence in the LED TV,
Air Conditioner, and Washing Machine segment, we are looking for an experienced Service
Manager to appoint new service centers and lead our service team and ensure the highest level of
customer satisfaction.
Job Description
We are seeking a skilled and highly motivated Service Manager to oversee the repair and
maintenance services for LED TV, Air Conditioners, and Washing Machines. The successful
candidate will be responsible for managing service technicians, optimizing service operations,
and enhancing customer experience.
Key Responsibilities
Team Leadership: Lead and mentor a team of service technicians, providing guidance, training,
and performance management to ensure high-quality service delivery.
Service Operations: Oversee all aspects of service operations, including scheduling, dispatch,
spare parts inventory, and service quality control.
Appointment: Candidates need to appoint new service centers.
Customer Satisfaction: Ensure exceptional customer service by resolving service-related issues,
addressing customer complaints, and maintaining a high level of customer satisfaction.
Technical Expertise: Utilize your deep technical knowledge of LED TV, Air Conditioners, and
Washing Machines to troubleshoot complex issues and provide guidance to service technicians.
Process Improvement: Continuously evaluate and improve service processes and procedures to
enhance efficiency and quality.
Budget Management: Manage the service budget to ensure cost control and maximize
profitability.
Vendor Relations: Build and maintain relationships with suppliers and vendors to ensure the
availability of spare parts and components.
Quality Assurance: Implement quality control measures to meet or exceed industry standards. Qualification and Skills:
Bachelors degree in Electronics, Electrical Engineering, or a related field.
5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service
and repair.
Having good working experience in CRM Software.
Proven experience in a managerial or leadership role, with excellent team management and
interpersonal skills.
Strong technical knowledge of LED TV, Air Conditioners, and Washing Machines.
Excellent problem-solving and decision-making abilities.
Proficiency in computer applications and service management software.
Outstanding communication and customer service skills.
Budget management experience is a plus.
JOB CATEGORY: AREA SERVICE MANAGER
JOB TYPE: FULL TIME
JOB LOCATION: PAN INDIA
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