Area Sales Head - SME Emerging Market - Mysore
Aditya Birla Group
Date: 1 week ago
City: Mysore, Karnataka
Contract type: Full time
Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
Deliver Sales growth at the location and expand the customer base
Supporting Actions (Max 1325 Characters)
Deliver Sales growth at the location and expand the customer base
- Identify business growth opportunities across the location, build direct/Retail DSAs channel/ new client acquisition strategies and tap growth opportunities to achieve area targets
- Augment the business volumes of mortgage lending in the location, manage client databases and tap them through Relationship Managers.
- Drive relationships with key clients, faster TAT and cross selling initiatives in order to increase the client base of the Area.
- Monitor lead generation & RM sales productivity metrics to drive a high-performance sales culture across the areas.
- Scan the location market and its competitive offerings on a periodic basis, report on emerging trends and business opportunities for the mortgage segment to the head office
- Engage with retail DSA channel partners and develop a touch point management system for faster customer connectivity
- Conduct engagement programs and sales trainings to develop channel partners
- Monitor SLAs, sales efficiencies and RoIe of channels
- Effectively deploy schemes and prioritize sales of high revenue products and structures
- Monitor client servicing metrics, develop relationship marketing programs and motivate RMs and channel partners to display highest levels of client servicing standards
- Encourage the implementation of improved processes and best practices in order to enhance operational productivity
- Engage with key customers on a periodic to build stronger relationships, thereby contributing to faster growth
- Monitor customer issues and complaints and drive necessary action to address the same
- Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the locations
- Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals
- Prepare periodic MIS reports for profits, NPAs, new clients & report on a periodic manner to Cluster Area Heads.
- Guide and develop RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards
- Nominate teams for product, behavioral and negotiation trainings and work for self-development initiatives
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