Application Support Engineer/Consultant Specialist

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role you will:

• Provide 24x7 and On-call Support on Production services
• Service Transition and acceptance: Co-ordinate implementation activities for smooth transition from development to production
• Assist on daily production Online and Mobile Banking alert triage, investigation and provide solution or work-around for business.
• Interact with different parties including server team, infrastructure team and business user.
• Exposure to SRE & DevOps production support.
  
  

Requirements

To be successful in this role you should meet the following requirements:

• Solid understanding of Web based Application Support in a multi-tier architecture within Banking domain.
• Have experience in Mobile SRE support activities.
• Excellent Analytical and problem-solving skills. Experience with business-critical server application support will be an advantage.
• Expertise in trouble shooting Java/J2EE/Microservices Applications deployed on any of the industry standard Front end Application Servers such as IBM WAS, IBM WPS, JBoss, Tomcat.
• Hands on experience on UNIX. Python based automation is a plus.
• Experience in any Industry standard Application Performance Monitoring Tool such as AppDynamics, Splunk, BMC Patrol, HP BSM, Dynatrace, etc.
• Background/previous experience in any of: Java / J2EE, Angular JS, node.js, React, Spring, HTML, Javascript
• Experience in any ticketing Tool e.g. BMC Remedy / GSD / ServiceNow.
• Cloud management knowledge
• Worked on any application migration and have a clear understanding of the process.
• Candidates with good understanding of Cloud, Oracle database, MQ, TCP/IP Networks, Webservers, Data Centre will be preferred.
• Understanding of Micro-services, REST APIs and integration with Mule Gateway, AnyPoint, PCF.
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India