Analyst - Meeting and Event Services - Meeting Registration

Summary

Position Summary

MES Registration Specialist (Analyst)

Meeting & Event Services (MES) - Registration Team Overview

We are a team of professionals providing strategic end-to-end solutions for meeting and event needs within Deloitte. We collaborate with meeting planners to provide registration support for Learning, Non-learning, Client, and Global meetings held both at Deloitte University (DU) and outside of DU. The team creates registration websites and coordinates the attendee enrolment information and hotel reservations through an online registration system. We are also responsible for reporting and post-meeting reconciliation with a focus on quality and accuracy. The India team works closely with the US team and Deloitte University (DU) team and provides significant support in building and managing registration sites that are delivered at a national, regional, and global level. As one of the firm’s shared services units, MES strives for optimal customer service and process excellence.

Work you’ll do (CL3 – Analyst):

• Manages the development, creation, and maintenance of registration sites.
• Collaborates with meeting planners and internal clients to understand the meeting objectives and related registration requirements to effectively build registration sites with appropriate logic and questions. Responsible for analyzing the meeting details provided by the internal client to determine how the registration site should be built.
• Delivers exceptional client service with a consultative, solutions-oriented approach.
• Provides insight and recommendations on the development and design of registration sites to meeting planners and internal clients.
• Interacts with internal clients at all levels.
• Collaborates with planning team in handling housing & special requests.
• Required to extract the information from the registration system and then format the reports appropriately.
• Responsible for creating customized reports as per the meeting requirements.
• Responsible for handling financial chargebacks for no-shows, and cancellations.
• Understand participant inquiries and exercise judgment in creating polite responses in a timely fashion.
• Gain expertise with the registration applications and be able to use to troubleshoot participant inquiries.
• Resolves issues for invitees and addresses complex issues and questions related to the registration site. (Customer service – housing, program, or technical questions).
• Strict adherence to the registration process and brand standards.
• Ability to work independently and successfully manage workload for multiple meetings in various stages simultaneously.
  
  

Key Skills, Capabilities, And Competencies

• Any graduate with 2-3 years of related experience, preferably around meeting registration support, events & campaigns, hospitality industry, knowledge management.
• This position requires excellent judgment, responsiveness, and timely registration management.
• Understand the different scenarios and handle special requests and respond to meeting attendees, adherence to timelines, housing deadlines, and reports.
• Should have strong attention to detail, be independent, multitasking, highly organized, enthusiastic, process, and client oriented.
• Collaborate and work with multiple teams (preferably US clients) and understand the business culture.
• Excellent verbal and email communication skills in the English language to be able to comprehend and formulate responses to professionals at various levels within the firm.
• Dedicated, acute awareness & ability to manage deadlines and people.
• Highly professional, process-centric approach in completing assignments.
• Technical savviness around desktop applications such as MS Office and Internet browsers including an ability to learn new technologies.
  
  

Other Details

Work Timings: 11AM to 8PM, or 2PM to 11PM

work Location: Hyderabad, India

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 301202