Analyst, IT Operations

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Summary:

The “Analyst, IT Operations” will be based in Pune reporting to Manager.

In this role, you will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

What a typical day looks like:

• Assist in the development, maintenance, and testing of business continuity and disaster recovery plans.
• Support in the creation and review of recovery strategies and procedures for various business functions.
• Monitor and report on BC/DR activities, ensuring compliance with internal and external standards.
• Collaborate with cross-functional teams to ensure preparedness for potential disruptions or disasters.
• Participate in simulations and tabletop exercises to evaluate response effectiveness.
• Support security teams in managing and configuring security tools such as Rapid7 for vulnerability scanning and patch management.
• Assist in penetration testing efforts to identify vulnerabilities within the infrastructure and provide recommendations for remediation.
• Help analyze security data from various sources and contribute to improving the security posture of the organization.
• Track and document security findings and remediation efforts.
  
  

The experience we’re looking to add to our team:

• Familiarity with disaster recovery planning, business continuity concepts
• Experience or knowledge of vulnerability scanning and penetration testing (tools like Rapid7, Nessus, or similar) is a plus.
• Understanding of IT infrastructure and cloud technologies.
  
  

Familiarity with business continuity frameworks (e.g., ISO 22301, NIST, ITIL).

• Knowledge of security tools and concepts, such as vulnerability management, penetration testing, and security auditing.
  
  

Basic knowledge of Rapid7 or other vulnerability management tools is a plus.

• Familiarity with common operating systems (Windows, Linux) and networking concepts.
• Strong problem-solving skills with attention to detail.
  
  

Excellent communication skills, both written and verbal.

• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
  
  

Proactive approach to learning new technologies and techniques.

• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
  
  

What you’ll receive for the great work you provide:

• PTO
• Health Insurance
  
  

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Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).