Analyst, Forecasting

Job Title:

Analyst, Forecasting

Job Description

Designation:– Forecasting Analyst - Workforce Management

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role & Key Responsibilities –

• The Point of Contact for forecasting and budget planning
• Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
• Refines forecasting scenarios and generates final forecast
• Refines and capture data to be used as an input to the models
• Designs and develops forecasting scenarios
• Generate short-term forecasts, incorporating business impacts
• Revise forecast based upon feedback
• Maintain process documentation and tweak as per requirement.
  
  

Key Skills and knowledge:

• High proficiency in Excel & Power BI tools is a must.
• Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes
• Analytical and good understanding of contact center metrics
• Mathematical and Statistics.
• Strong business acumen
• Should be a good communicator and a collaborator
• Core forecasting experience 0.6-2 years in a BPO/Contact center environment
• Understanding on Time Series forecasting
• Understanding of WFM and Contact volume & AHT forecasting
• Presentation skills is a essential
  
  

Qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Bangalore - Ecospace Bus Park

Language Requirements:

Time Type:

Full time

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