Analyst-Finance Operations (Change Request) - Hyderabad

Summary

Position Summary

Analyst - Finance Operations, Change Request (CR) Support - Deloitte Support Services India Private Limited

The Finance Operations (FinOps) team was established in maintaining and optimizing the SWIFT platform. Since then, a diverse and comprehensive FinOps portfolio has been built comprising of several Strategic Projects (Anaplan, BEAM, ADM, My Dashboard, etc.), numerous Geography platform enhancements as well as the facilitation and coordination of incoming changes from other Member Firms.

Alongside the portfolio, the team provides governance and manages relationships with GFS Shared Operations, Global Process Teams, and Swift Technology Teams.

The CR Support will assist the CR Lead in the administration of the S/4 CR Governance Model and manage the FinOps mailbox. They will drive communication between Global and Geos through the Global Service Now tool (SNOW). This opportunity will provide the successful candidate with exposure to stakeholders across Europe.

Work you’ll do.

The main responsibilities for this role are:

• Supporting the CR Lead in the use of SNOW to manage the CR process end-to-end from Geo initiation, through governance and onto the relevant Global service providers.
• Day to day management of the FinOps mailbox, the key tool for communication, distribution of information and correspondence between Global and within other European countries.
• Identifying the correct recipient for incoming mail to the FinOps mailbox.
• Problem solving requests for information and questions raised through the FinOps mailbox.
• Ensuring questions from the Global team are cascaded to the geos and responded to within the requested timeframe.
• Ensuring all relevant documentation and materials relating to CRs and problem tickets are captured and stored in the relevant place.
• Providing CR updates to the CR Lead flagging escalations, blockers and areas of concern.
• Reporting on Global or other Member Firm GEMS to ensure awareness and opportunity for BPF review.
• Ensuring that all communications from each party are addressed correctly and in a timely manner.
• Highlighting process inconsistencies to the CR Lead with detailed documentation.
• Identifying and documenting process improvements and automations that deliver significant efficiencies.
• Preparing and distributing minutes for the Change Approval Board (CAB) meetings to uphold and adhere to the governance process.
• Scheduling meetings, recording sessions and uploading to SharePoint.
• Interacting with the Functional Leads and Test Lead to support a smooth CR lifecycle from analysis and planning through to testing and delivery.
  
  

Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications & Experience

Required:

• B. Com/ BBA/MBA/ Accounting or similar
• 1-3.5 years working in the finance industry or in a similar large-scale corporate environment.
• Stakeholder management experience
• Experience preparing decks, running reports, and pulling data.
• Previous experience working on European/international projects is an advantage.
• SWIFT and / or SNOW experience is an advantage.
  
  

Key competencies

• Ability to work in fast-paced environments.
• Team-worker
• Strong relationship building
• Self-driven
• Managing ambiguity
• Fluent in English, with good oral and written communication skills
• Strong organisation skills. Be professional, personable, with a flexible, pro-active, positive 'can do' attitude.
  
  

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

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Our purpose

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Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 300421