Analyst-Data, Planning & Monitoring

IDFC FIRST Bank


Date: 3 days ago
City: Mumbai, Maharashtra
Contract type: Full time
Role/ Job Title: Analyst-Data, Planning & Monitoring

Function/ Department: Retail Liabilities

Job Purpose

This role is designed to help us grow our liabilities business by 4-5x in the next few years. He/She will be building and scaling up digital, analytics and organizational capabilities to acquire and retain high quality customers and offer them a superior banking experience.

Roles & Responsibilities

Business Analytics and Insights:

  • Responsible for business analytics to generate actionable insights for the business and channels
  • Utilize data analysis techniques to identify patterns, trends, and correlations within the retail liabilities business
  • Extract insights from data to drive informed decision-making and support business strategies
  • Define relevant input and output KPIs to generate insights and actionables for the business
  • Track, monitor, and report relevant input and output KPIs for the business and channels
  • Develop and maintain data tracking systems and tools to monitor the defined KPIs on an ongoing basis
  • Regularly analyze and report on the performance of KPIs to relevant stakeholders, highlighting key insights and trends
  • Prepare performance and management information system (MIS) reports for senior management review


Customer Insights

  • Generate insights about customer behaviour, preferences, and needs through data analysis, market research, and customer feedback
  • Analyze customer data, such as transaction history, demographics, and product usage, to understand customer behavior and preferences
  • Apply customer insights to inform and enhance business strategies, including engagement and channel strategies.


Education Qualification

Graduation: Any

Experience: 5 to 10 years of relevant experience

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