AGM - Cluster Collection & Retention
Vodafone Idea Limited
Date: 2 days ago
City: Guwahati, Assam
Contract type: Full time

Role
Collections & Retentions
Job Level/ Designation
M2
Function / Department
Customer Service
Location
Guwahati
Job Purpose
Key Result Areas/Accountabilities
Must have technical / professional qualifications
Collections & Retentions
Job Level/ Designation
M2
Function / Department
Customer Service
Location
Guwahati
Job Purpose
- This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
- The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
- Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
- Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.
Key Result Areas/Accountabilities
- Achievement of Business KPIs of Retail & IOIP segment through various measures
- Monitoring and Co-ordinating with Zonal Team on achievement of Monthly and Quarterly Target
- Collection and Bad Debts Performance
- Voluntary and Involuntary. Churn Reduction
- Cost of Collections within Budget
- New Initiative and Automation
- Team Development and training
- Cross functional coordination to achieve organisational goals
- Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
- People Management through identifying timely need of resources
- Explore new avenues for cost reduction and efficiency improvement
- Collection back office management to support collection processes
- Competition benchmarking on Postpaid Products and Servicing
- Target Oriented Approach
- Receivables management (Collection expertise)
- Sound in Process / systems knowledge / experience
- Strategic thinking ability and excellent data analysis skills
- Capability to influence cross functional team as per Metrix
- Excellent Communication Skills and presentation skills
Must have technical / professional qualifications
- Graduate / PG in any field
- Excel and Presentation skills
- MS Office & Presentation Skills
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Delivery Manager - Design
Livspace,
Guwahati, Assam
1 week ago
About UsLivspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.The company...

Deputy Executive Housekeeper
Radisson Hotel Group,
Guwahati, Assam
2 weeks ago
Do you like keeping up appearances? Can you keep up the pace and run our show? As the standard bearer are you passionate about having pillows plumped to perfection, mirrors gleaming and the team sparkling? Can you keep up the pace and run our show? Then why not come and join us at the Radisson Hotel Group to Make Every...

Area Sales Manager - Direct Distribution - Guwahati
RenewBuy,
Guwahati, Assam
3 weeks ago
Position: Area Sales ManagerLocation: KolkataJob Title: Direct Sales Force ManagerAbout RenewbuyRenewBuy, launched in 2015, has rapidly become the 2nd largest Insure-Tech player in India. Our unique approach of digitizing the consumer journey through Agents has positioned us ahead of traditional and digital players. Offering Motor, Health, and Life Insurance, RenewBuy is on track to be a 2000 Cr annualized business...
