Advisor - Customer Experience

Job Title: Advisor - Post Sales

Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Advisor in the Post Sales department. The ideal candidate will have at least 1 year of experience in the Customer Communications department and possess excellent communication and problem-solving skills. As an Advisor, you will be responsible for providing exceptional post-sales support to our customers and ensuring their satisfaction with our products and services.

Roles And Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide product and service recommendations based on customer needs and preferences
• Collaborate with internal teams to address customer concerns and improve overall customer experience
• Monitor customer feedback and identify areas for improvement in post-sales processes
• Maintain accurate records of customer interactions and transactions
• Assist in training new team members on post-sales procedures and best practices
  
  

Qualifications

• Bachelor's degree in Business Administration or related field
• 1+ years of experience in the Customer Communications department
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office and CRM software
• Knowledge of post-sales processes and best practices
  
  

If you are a proactive and customer-oriented individual with a passion for delivering exceptional service, we encourage you to apply for the Advisor - Post Sales position. Join our team and help us exceed customer expectations!