Advanced Field Service Engr

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Business details : HPS – Lifecycle Solutions & Services

Position : Advance Field Service Engineer - Services

Base Location : Vadodara

No of Positions : 1

Job Profile - Advance Field Service Engineer - Services

Description

Knowledge of DCS and PLC with a hands-on experience of min. 8 years.

Planning and coordination of preventive maintenance / corrective / emergency maintenance visits for customer sites.

Knowledge on Honeywell System particularly TDC/TPS/EPKS/ML200/PGM/SM/Network/FGS/DVM is must.

Must be willing to operate from Baroda & handling customers near to Baroda based customers.

Must be willing to work closely with customers like Vedanta, OPaL, RIL, TCL, GGL, RPL, SRF etc.. to explore additional business opportunities.

Must create new revenue stream for LSS from exploring new business opportunity from Non-IB customer nearby that region.

Need to have close coordination with ASM-Vadodara/Central team-Pune to ensure successful project execution right from FAT to execution.

Need to work closely with Estimation & Sales team based in Pune to ensure reduction in cycle time for quick job closure.

Planning and close co-ordination with customer and GTAC to reduce the cycle time of resolution. Also, need to ensure implementation of PAR/BW/PNs for respective sites.

Help region to achieve billing and collection target month on month basis.

Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.

Build, Develop & Sustain Customer relationships with effective Customer management.

Should be able to plan site visits as per agreed SLAs and in line with the regional/central revenue plan.

Resource planning and coordination for executing Service projects and migrations.

• Provide technical support to FSE as and when required. Provide technical support for sales offers by providing site data. Ensure weekly, monthly documentation to track contract execution and customer deliverables. Ensure GSM process compliance as per contract terms and ensures team follows the same. Identify prospects, conduct pre-sales site assessment, and develop them into firm leads. Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution ISO, HSE, commercial guidelines and all Honeywell Process compliance is must. Be a single point contact for all customer needs for designated customers.Engineer is expected to carry out preventive maintenance / corrective / emergency as & when required. maintenance visits at customer sites on DCS/PLC/SCADA systems. Documentation – 50 % documentation is involved Matured skills in independent troubleshooting / problem resolution on these platforms. Required travel 60% to 70% of the time anywhere in India. Be available 24X7 for support during exigencies. Executing Service projects and migrations Identify prospects, conduct pre-sales site assessment, and develop them into firm leads. Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution Be a single point contact for all customer needs for designated customers.
  
  

Other Mandatory Condition

Must possess Leadership quality & handle team of 4-6 engineers.

Ready to work on other Vadodara region sites including some part of MP.

Office Process should be followed timely and accurately.

Politeness And Good Communication Skills Are Required During Interactions.

Leave process and frequency should be followed as per the standard regional process.

YOU MUST HAVE

Qualifications : B.E- Instrumentation/ Electronics

WE VALUE

Previous industry experience

Previous technical/installation experience

Previous customer service experience

Good written and oral communication

Advanced Degree

Good presentation skills

Additional Information

• JOB ID: HRD263723
• Category: Customer Experience
• Location: 1965 Alembic City Avenue, Alembic Road,Vadodara – 390003,Vadodara,390003,India
• Nonexempt

Engineering (GLOBAL)