Admissions Counselor - ROW

About Cuemath

Cuemath is a leading global online platform that offers a comprehensive math curriculum for children. We are on a mission to make learning math fun and effective by connecting expert teachers with students across the world. Our personalized and interactive approach is designed to foster a deep love for math and enhance problem-solving skills. Join us in transforming the way children learn math.

Job Summary

As a Cuemath Admissions Counselor, you will play a pivotal role in our growth, driving sales through engaging with prospective parents, understanding their needs, finding the right tutor and convincingly presenting our unique value proposition. We are looking for individuals who are not just looking for a job but are passionate about making a significant impact on the educational journey of children.

Skills & Experience

• Preferably should be having prior experience and confidence in over-the-phone sales, in high ticket products/services (>1 year experience in inside sales).
• Mature and disciplined approach to work with an approachable and vibrant personality.
• Demonstrated customer-centricity with a focus on understanding customers’ core needs and effectively aligning product offerings with the same.
• Excellent written and spoken communication skills (English proficiency) with strong comprehension and articulation skills.
• Must be a collaborator with the ability to work independently with minimal oversight, prioritize tasks, and meet targets/deadlines.
• Basic proficiency in CRM management and handling spreadsheets.
• Understanding of US & Canada/UK & European/ APAC customer preferences/ understanding customer preferences of premium segment in India.

Job Responsibilities

• Consulting prospective customers & converting them to paid customers for Cuemath’s premium and personalized K-12Math learning program through a need-based and personalized selling approach.
• Understanding the core learning needs of students through their parents and aligning the offerings of the program to the same through phone, email, and text.
• Handling customer objections in a consultative manner to close sales.
• Identifying and generating references through the existing customer base to increase the sales pipeline
• Adhering to the defined inside sales process, tools, and data management logic to ensure a high number of enrolments with minimum churn for the assigned set of prospects.
• Onboarding the learner after closing a sale and maintaining the relationship between Cuemath and the customer.
• Coordinating and resolving queries of customers & teacher partners.
• Highlighting issues through parent feedback and helping with effective resolutions to ensure customer satisfaction and retention.
• Meeting and overachieving the given weekly, monthly, and quarterly targets in terms of revenue as well as the number of enrolments.