ACCOUNT ASSISTANT-ESSESS

Asian Paints


Date: 18 hours ago
City: Ahmedabad, Gujarat
Contract type: Full time
Location:

Ahmedabad, GJ, IN

Areas of Work: Sales & Marketing Job Id: 13546

External Job Description

Service Delivery -

  • Responsible for ensuring quality and timely service delivery and overall customer satisfaction for the area handled.
  • Scheduling consumer appointments and CC allocation on daily basis depending on factors like geographical spread, availability, consumer requirements etc.
  • Ensuring the availability of all relevant colour tools and equipment in required quantity and quality with the colour consultants at all time.
  • Extensive market visits with each colour consultant to understand the gaps in the service delivery and identifying scope for improvement.
  • Analyzing CSS and NPS scores for customer satisfaction levels along with CC performance and taking consumer level corrective action wherever required.
  • Ensuring smooth backend processes like timely delivery of swatches and invoices to the customer, timely collection etc.
  • Reviewing critically the existing processes for service delivery and constantly improvising upon the same.
  • Should maintain a healthy relation between team member and Company.
  • Capability to support & sustain a positive work environment that fosters team performance.
  • Skilled in identifying resource requirements and assigning responsibilities to the team while ensuring effective coordination amongst all.
  • Expertise in imparting training to new members of the team and retraining of older CC’s, monitoring performance and comparing to the month’s objective Formulating plan & solution to assure achievement of agreed to volume & profit objectives.

Recruitment, Induction & Team Management -

  • Assisting the Unit Head in the recruitment of Colour Consultants Ensuring proper implementation of the induction module thereby ensuring field readiness of the CCs.
  • Ensuring smooth handling of admin areas like ELC processes, On-time salary disbursement and regular reports submission etc. in coordination with the outsourced manpower vendor.
  • Keeping the team motivated and engaged through formal and informal interactions Anticipating and identifying the impending issues for the CCs and offering timely resolution of the same.

Reports

  • Preparing and maintaining all Service Delivery related reports like UMR, Colour recommendation report etc. and analyzing the same for further action.
  • Preparing and maintaining all Backend Delivery related reports to ensure proper health of the CCH processes.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Relationship Manager-Corporate Coverage

IDFC FIRST Bank, Ahmedabad, Gujarat
14 hours ago
Job RequirementsRole/Job Title: Relationship Manager - Corporate CoverageFunction/ Department: Wholesale BankingJob PurposeThe job purpose is to spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade.Roles & ResponsibilitiesEnsure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of...

Operator - Process

McCain Foods, Ahmedabad, Gujarat
5 days ago
Position Title: Operator - ProcessPosition Type: Regular - Full-TimePosition Location: MehsanaGrade: Grade 01Requisition ID: 32177Job DetailsFunction/Department: ProductionGlobal Job Grade Job Title* : Process Operator Region**: APEMAGlobal Grading System Job CodeGlobal Job Grade:Evaluation Date : March 14, 2012Global Pay Band: 1Global Benchmark Job : Yes This is a generic job title to be used for Job Administration. Job titles used by...

Application Engineer - Middle East

Qualitrol, Ahmedabad, Gujarat
1 week ago
Responsible for the selection and use of Qualitrol products to satisfy customer application requirements. Main duties include, but are not limited to: order assistance (quoting, pricing and delivery determination), review of design drawings, as well as technical support for manufacturing, sales and product management functions as appropriate.Essential DutiesRespond to customer requests for information on Qualitrol Products and Applications of products,...