1 Customer Care Agent-India
HyperGuest
Date: 2 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
We are looking for a Global Customer Care Agent to join our customer Care team in India.
The Customer Success Team Lead will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence
Responsibilities:
The Customer Success Team Lead will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence
Responsibilities:
- Nurturing long-term relationships, proactively identifying issues, and driving customers throughout their journey with our product.
- Overseeing, mentoring and ensuring clients satisfaction with the solution and processes.
- Develop and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
- Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer.
- Monitor customer status, identify potential risks, and showcase new product features and functionality.
- Proactively identify opportunities for growth and expansion within existing customer accounts.
- 3+ years of professional experience in leading customer-facing teams.
- 2+ years of professional experience in the Hospitality field.
- Experience in building or supporting differentiated service tiers or unique customer segments.
- Proficiency in using customer CRM and engagement tools.
- Strong project management skills.
- Ability to influence, persuade, negotiate, and build good relations with customers.
- Passion for customer success and a commitment to delivering an outstanding customer experience.
- Willing to provide a “Hands-on” approach.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong verbal and written English communication skills.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
IT Operations Specialist
Milliman,
Remote, Remote
1 day ago
About MillimanIndependent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan...
Operations Manager (Product)
Revolut,
Remote, Remote
6 days ago
About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are...
Software Development Engineer III - Mobile
HighLevel,
Remote, Remote
1 week ago
About Highlevel:HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations,...
