. Online Customer Support (Voice/Chat Process) Freshers

For More Details Contact to HR Mob : +91- 8376075395

Job Title: Online Customer Support (Voice/Chat Process) Freshers

Job Description:

We are looking for enthusiastic and motivated individuals to join our team as Online Customer Support Representatives (Voice/Chat Process) for a growing company that values customer satisfaction and providing exceptional service. This role is ideal for freshers who are eager to start their careers in customer service and grow within a dynamic, customer-centric environment. As an Online Customer Support Representative, you will be responsible for assisting customers via voice calls or chat, resolving issues, providing product information, and ensuring a positive experience for all customers.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries through voice or chat support in a timely and professional manner. Your primary role is to address customer queries, resolve problems, and provide information related to products or services.
• Issue Resolution: Handle and resolve customer complaints or concerns effectively by using a variety of communication channels. You will be required to troubleshoot issues, escalate when necessary, and ensure customer satisfaction through prompt and effective resolutions.
• Product Knowledge: Gain an in-depth understanding of the company's products, services, and policies to effectively assist customers. Provide accurate information and guide customers in their decisions based on their needs.
• Maintain Records: Update and maintain customer records, ensuring all interactions are accurately logged in the system. This will help in follow-up actions and provide a seamless experience to customers when they contact again.
• Customer Feedback: Collect customer feedback, suggest improvements, and contribute to the companys overall service enhancements. Help ensure that the voice of the customer is captured accurately for continuous improvement.
• Adhere to Quality Standards: Follow the companys customer service guidelines and maintain the quality of support by ensuring that customer interactions are handled with professionalism, empathy, and respect.
• Collaborate with Teams: Work closely with other teams, including technical support, sales, and product teams, to resolve customer issues effectively. Maintain effective communication and teamwork for the benefit of customers.
• Upselling and Cross-selling: Depending on the nature of the business, there may be opportunities to suggest additional products or services to customers that align with their needs.
• Work with KPIs and Targets: Meet performance metrics such as response time, customer satisfaction, first call resolution, and other key performance indicators (KPIs) set by the company. Strive to maintain a high standard of service with each interaction.
  
  
  

Required Skills and Qualifications:

• Education: A minimum of a high school diploma or equivalent. Graduates (undergraduates) are also welcome to apply.
• Communication Skills: Excellent verbal and written communication skills in English (additional languages can be a plus). You should be able to articulate responses clearly and professionally.
• Problem-Solving Ability: Strong analytical and problem-solving skills to effectively address customer concerns and provide appropriate solutions.
• Customer-Centric Attitude: A friendly, empathetic, and patient demeanor to ensure that customers feel heard and valued throughout their experience.
• Computer Literacy: Basic computer skills and the ability to navigate online platforms, chat software, and CRM systems.
• Adaptability: Ability to handle a variety of customer issues and adapt to different types of inquiries, including troubleshooting, product inquiries, or order-related questions.
• Attention to Detail: You must be able to accurately document and track customer interactions and information.
  
  
  

Desired Qualities:

• Positive attitude and eagerness to learn.
• Ability to handle pressure and work in a fast-paced environment.
• Team player who is willing to collaborate and contribute to team goals.
• Ability to multitask and manage time effectively.
  
  
  

Benefits:

• Competitive salary and incentives.
• Opportunity to grow and develop within the company.
• Training and skill development programs.
• A collaborative and supportive work environment.
• Flexible working hours (if applicable).
• Health and wellness benefits.
  
  
  

For More Details Contact to HR Mob : +91- 8376075395