Workplace specialist II

Company Description

Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide.

Our focus on quality at scale drives us to create innovative technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.

Job Description

We are looking for an experienced Office Manager to lead the day-to-day workplace operations and deliver seamless, high-quality employee experience. This role goes beyond administration and focuses on operational excellence, stakeholder engagement, compliance, and continuous improvement of the workplace environment.

Key Responsibilities

Workplace Operations & Facility Management

• Oversee daily office operations to ensure smooth functioning of all workplace services
• Manage housekeeping, security, front office, and vendor teams
• Ensure upkeep of office infrastructure, including workspaces, meeting rooms, and common areas
• Drive high standards of hygiene, safety, and service delivery

Stakeholder Management

• Act as the primary point of contact for all workplace-related matters across business teams
• Build strong relationships with internal stakeholders (HR, IT, Finance, EHS, Workplace Leadership)
• Understand business needs and translate them into workplace solutions
• Provide regular updates on workplace operations, issues, and improvements
• Manage expectations and ensure a high level of service satisfaction

Vendor & Service Management

• Manage and monitor third-party vendors (facility management, transport, cafeteria, etc.) as applicable
• Track SLAs and ensure consistent service quality
• Handle escalations and drive timely resolution
• Support contract management and vendor performance reviews

Landlord & External Coordination

• Act as the key interface with the landlord/building management for all facility-related matters
• Coordinate on building services, common area maintenance, utilities, and access control
• Ensure timely resolution of infrastructure issues impacting office operations
• Support lease-related coordination, including fit-out guidelines, approvals, and compliance
• Monitor CAM/CUSA-related services and raise concerns where required

Compliance, Safety & Audits (HSSE)

• Coordinate and support all workplace, safety, and HSSE audits (internal and external)
• Work closely with EHS/HSSE teams to ensure adherence to safety standards and regulatory requirements
• Track audit observations and drive timely closure of action items
• Maintain documentation, records, and audit readiness at all times
• Support emergency preparedness, drills, and compliance initiatives

Employee Experience

• Act as the first point of contact for workplace-related queries and support
• Ensure a seamless and engaging office experience for employees and visitors
• Support employee engagement initiatives and on-ground execution of events
• Drive feedback mechanisms and continuously improve workplace services

Infrastructure & Projects Support

• Support minor office projects, space reconfigurations, and workplace improvements
• Coordinate with internal teams (IT, EHS, HR) for smooth execution of initiatives
• Assist in office expansions, moves, and transitions

Cost & Budget Management

• Track operational expenses and support budget adherence
• Identify opportunities for cost optimization without compromising experience

Key Skills & Competencies

• Strong stakeholder and relationship management
• Solid understanding of workplace compliance, safety, and audit processes
• Operational excellence and attention to detail
• Vendor and contract management capability
• Problem-solving mindset with ability to handle ambiguity
• Strong communication and influencing skills

What Success Looks Like

• Smooth, disruption-free office operations
• High stakeholder satisfaction and strong business alignment
• Effective landlord coordination with minimal operational friction
• Strong audit readiness and timely closure of compliance actions
• Continuous improvement in workplace experience

Qualifications

• 7–12 years of experience in workplace/facilities/office management
• Experience managing large corporate offices and multiple vendors
• Exposure to compliance, safety, and audit coordination (HSSE/EHS)
• Prior experience in landlord/building coordination preferred

Additional Information

At Entain India, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a great compensation package is just the beginning. Working for us in Brazil, you can expect to receive benefits like:

• Hybrid working - 2 days in the office
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.