Workplace Coordinator

About The Team

The Corporate Real Estate and Workplace team builds and runs the spaces and services that enable Zillow to do its best work. The Office Assistant serves as the face of the office and a key contributor to delivering a seamless, hospitality-driven workplace experience. As the first point of contact for employees, visitors, and vendors, this role ensures smooth front-of-house operations while supporting day-to-day workplace services.

Working closely with the Workplace Manager, the individual in this role will help maintain a welcoming, organized, and efficient office environment that reflects Zillow’s high standards for service and employee experience. As Zillow continues to evolve its workplace strategy and transition into new leased spaces, this role will have opportunities to grow and adapt, supporting new processes, services, and ways of working.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About The Role

You Will Get To

• Execute day-to-day workplace operations: Ensure the office opens clean, safe, and ready; address issues quickly; maintain high standards across all spaces. Respond to all submitted support tickets via Zillow’s internal systems, providing direct support to employees and escalating support issues as required following established SOPs to centers of excellence.
• Support the delivery of hospitality services: reception and visitor management, pantry supply management and coordination of meal services, office supply management, transportation coordination, building access/badging, new hire orientation, seating arrangements, etc.
• Assist in coordinating small events, meetings, and onsite activities
• Assist with Maintenance & Building Systems: Schedule, coordinate, and close out all planned/unplanned maintenance; help with MEP, HVAC, life-safety, and critical equipment; maintain accurate asset and chemical inventories; keep logs and permits current.
• Vendor Coordination: act as point of contact for front-of-house vendors (reception, courier, pantry); assist in tracking service requests and ensuring timely resolution; escalate service issues to the Workplace Manager as needed
• Drive onsite communication: Respond to basic employee and visitor inquiries and provide accurate information, support internal office communications when required
• Manage facility incidents and emergencies through timely response, coordination, escalation, and resolution tracking.
• Maintain compliance and workplace safety standards through regular inspections, audit support, and adherence to statutory protocols during night operations.
• Provide facility and workplace support to night-shift employees by ensuring safety, hygiene, pantry, and operational assistance services.
• Monitor and control facility assets, consumables, and critical spare inventory to ensure uninterrupted operations during emergencies.
• Maintain accurate operational reporting, shift handovers, incident documentation, and MIS records for effective continuity and governance.
• Manage employee ground transportation operations including cab fleet management, transport technology platforms, vendor coordination, route compliance, and safe, seamless employee mobility services across shifts.
• Ensure adherence to female employee transportation safety protocols including escort compliance, trip monitoring, escalation management, and implementation of organizational safety standards during all shifts.
• Provide general administrative support to the Workplace Manager and onsite team
• Assist with special projects or workplace initiatives led by the Workplace Manager
  
  

This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location.

Who you are

• A service-oriented professional who enjoys creating welcoming, positive experiences.
• Highly organized and reliable, with strong attention to detail.
• Calm under pressure and adaptable to changing priorities.
• A proactive team player who takes initiative and follows through.
• Comfortable interacting with diverse stakeholders including employees, vendors, and leadership.
  
  

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–6 years of experience in a front office, facility management, administrative, or customer service role.
• Strong verbal and written communication skills in English, Hindi and local language.
• Excellent interpersonal skills with a customer-first mindset.
• Proficiency in full Google Suite including Sheets/Docs, Meeting platforms (i.e -Zoom), Slack, and presentation skills.
• Strong organizational skills with attention to detail and ability to multitask.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Professional appearance and demeanor suited for a front-facing role.
  
  

Location & Schedule

• Location: Zillow India Private Limited
  
  

Workship Coworks, Sumadhura Capitol Tower, Tower-2, PS-6, 9th Floor,

Survey No.14, Pattanduru Agrahara Village, K.R.Puram Hobli, Bengaluru -

560066

• Schedule: Night Shift (9:30 PM – 6:30 AM IST)
  
  

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers.

As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience.

Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025, and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.