Visa Operations - Airline Desk

About The Opportunity

Role: Visa Operations

Level: Deputy Manager / Manager

Reporting To: Director - Corporate Channel

Location : Gurgaon

About The Function

MakeMyTrip’s Corporate Channel business enables organizations to manage their travel and event requirements with efficiency and control. Its flagship product, MyBiz , is a self-booking platform designed to simplify business travel—offering real-time bookings, policy compliance, and cost optimization. Today, over 59,000 companies use MyBiz to streamline their corporate travel operations.

About The Role

The incumbent will oversee end-to-end visa processing operations for clients. The role involves managing visa documentation, ensuring compliance with immigration regulations, coordinating with embassies/consulates, handling client escalations, and leading an operations team to deliver timely and accurate visa services.

What You Will Be Doing

Client Handling & Coordination

• Act as the primary point of contact for clients regarding visa procedures and documentation.
• Provide guidance on immigration policies, travel requirements, and compliance updates.
• Handle escalations and resolve client issues professionally.
  
  

Team Management

• Supervise and train visa processing executives/coordinators.
• Allocate workloads and monitor team productivity and accuracy.
• Conduct regular process audits and performance reviews.
  
  

Visa Operations Management

• Manage corporate visa processing operations for multiple destinations/countries.
• Ensure accurate preparation and verification of visa applications and supporting documents
• Monitor application timelines and ensure adherence to embassy/consulate requirements.
• Track visa status updates and maintain operational MIS reports
  
  

Compliance & Documentation

• Ensure compliance with immigration laws, embassy regulations, and company
• Maintain confidentiality and security of client documents and personal information.
• Keep updated with changing visa rules, travel advisories, and global immigration policies.
  
  

Process Improvement =

• Identify operational gaps and implement process improvements.
• Develop standard operating procedures to enhance efficiency and reduce turnaround time.
• Support automation and digitization initiatives in visa processing.
  
  

Qualification & Experience

• Bachelor’s degree in Business Administration, Travel & Tourism, Hospitality, or related field.
• 4–8 years of experience in visa processing, immigration services, or travel operations.
• Prior team handling experience preferred.
• Experience handling tourist, business, visas.
• Familiarity with Schengen, UK, USA, Canada, UAE, and APAC visa processes.
• Experience working with travel agencies, immigration consultancies, or corporate mobility services.
  
  

Key Success Factors For The Role

• Strong knowledge of visa and immigration procedures.
• Excellent communication and client management skills.
• Attention to detail and documentation accuracy.
• Ability to manage deadlines and high-volume operations.
• Proficiency in MS Office and visa tracking systems/CRM tools.
• Strong problem-solving and leadership abilities.