Visa Operations - Airline Desk
MakeMyTrip
Date: 3 hours ago
City: Remote, Remote
Contract type: Full time
Remote
About The Opportunity
Role: Visa Operations
Level: Deputy Manager / Manager
Reporting To: Director - Corporate Channel
Location : Gurgaon
About The Function
MakeMyTrip’s Corporate Channel business enables organizations to manage their travel and event requirements with efficiency and control. Its flagship product, MyBiz , is a self-booking platform designed to simplify business travel—offering real-time bookings, policy compliance, and cost optimization. Today, over 59,000 companies use MyBiz to streamline their corporate travel operations.
About The Role
The incumbent will oversee end-to-end visa processing operations for clients. The role involves managing visa documentation, ensuring compliance with immigration regulations, coordinating with embassies/consulates, handling client escalations, and leading an operations team to deliver timely and accurate visa services.
What You Will Be Doing
Client Handling & Coordination
Role: Visa Operations
Level: Deputy Manager / Manager
Reporting To: Director - Corporate Channel
Location : Gurgaon
About The Function
MakeMyTrip’s Corporate Channel business enables organizations to manage their travel and event requirements with efficiency and control. Its flagship product, MyBiz , is a self-booking platform designed to simplify business travel—offering real-time bookings, policy compliance, and cost optimization. Today, over 59,000 companies use MyBiz to streamline their corporate travel operations.
About The Role
The incumbent will oversee end-to-end visa processing operations for clients. The role involves managing visa documentation, ensuring compliance with immigration regulations, coordinating with embassies/consulates, handling client escalations, and leading an operations team to deliver timely and accurate visa services.
What You Will Be Doing
Client Handling & Coordination
- Act as the primary point of contact for clients regarding visa procedures and documentation.
- Provide guidance on immigration policies, travel requirements, and compliance updates.
- Handle escalations and resolve client issues professionally.
- Supervise and train visa processing executives/coordinators.
- Allocate workloads and monitor team productivity and accuracy.
- Conduct regular process audits and performance reviews.
- Manage corporate visa processing operations for multiple destinations/countries.
- Ensure accurate preparation and verification of visa applications and supporting documents
- Monitor application timelines and ensure adherence to embassy/consulate requirements.
- Track visa status updates and maintain operational MIS reports
- Ensure compliance with immigration laws, embassy regulations, and company
- Maintain confidentiality and security of client documents and personal information.
- Keep updated with changing visa rules, travel advisories, and global immigration policies.
- Identify operational gaps and implement process improvements.
- Develop standard operating procedures to enhance efficiency and reduce turnaround time.
- Support automation and digitization initiatives in visa processing.
- Bachelor’s degree in Business Administration, Travel & Tourism, Hospitality, or related field.
- 4–8 years of experience in visa processing, immigration services, or travel operations.
- Prior team handling experience preferred.
- Experience handling tourist, business, visas.
- Familiarity with Schengen, UK, USA, Canada, UAE, and APAC visa processes.
- Experience working with travel agencies, immigration consultancies, or corporate mobility services.
- Strong knowledge of visa and immigration procedures.
- Excellent communication and client management skills.
- Attention to detail and documentation accuracy.
- Ability to manage deadlines and high-volume operations.
- Proficiency in MS Office and visa tracking systems/CRM tools.
- Strong problem-solving and leadership abilities.
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