Track Lead - Change Management, ServiceNow
HCLTech
Date: 2 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time
Bengaluru, Karnataka
Job Summary
Owns the relationship with SG application and infrastructure owners. Manages the change-window calendar, pre-clears surge windows, and runs the stakeholder coordination cadence that protects remediation throughput.
Key Responsibilities
Maintain a forward calendar of approved change windows by domain and application. Coordinate with SG application owners and the CAB for non-standard or surge changes. Negotiate pre-cleared windows for KEV / actively exploited CVE response. Facilitate joint runbook development between HCLTech engineers and SG owners. Track and report on change-related blockers in weekly service reviews.
Skill Requirements
Strong familiarity with banking change-management frameworks. Stakeholder management across infrastructure, application and business teams. Hands-on ticketing experience (ServiceNow or equivalent).
Other Requirements
Native or working-proficient French. Prior experience inside a Tier-1 European bank\'s IT operations.
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Job Summary
Owns the relationship with SG application and infrastructure owners. Manages the change-window calendar, pre-clears surge windows, and runs the stakeholder coordination cadence that protects remediation throughput.
Key Responsibilities
Maintain a forward calendar of approved change windows by domain and application. Coordinate with SG application owners and the CAB for non-standard or surge changes. Negotiate pre-cleared windows for KEV / actively exploited CVE response. Facilitate joint runbook development between HCLTech engineers and SG owners. Track and report on change-related blockers in weekly service reviews.
Skill Requirements
Strong familiarity with banking change-management frameworks. Stakeholder management across infrastructure, application and business teams. Hands-on ticketing experience (ServiceNow or equivalent).
Other Requirements
Native or working-proficient French. Prior experience inside a Tier-1 European bank\'s IT operations.
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