Tower Lead - Program & Project Management
HCLTech
Date: 2 weeks ago
City: Madurai, Tamil Nadu
Contract type: Full time
Madurai, Tamil Nadu
Job Summary
The Tower Lead for Support & Operations plays a crucial role in ensuring that escalations are resolved in a timely manner, aligning with organizational standards and service level agreements. This position is integral to delivering reports and services as specified in the Statement of Work (SOW), while actively driving initiatives that enhance operational efficiency and customer satisfaction.
Key Responsibilities
1. Generate Tower Level Employee Engagement (Ee) And Employee Net (En) Revenue Through Effective Project Executive Strategies And Dmo Methodologies, Ensuring Alignment With Organizational Goals.
2. Ensure All Tasks, Responsibilities, And Escalations Are Resolved In Accordance With Agreed Sla Norms, Utilizing Project Management Best Practices To Drive Accountability And Performance.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Services Delivered Meet The Standards Set Forth In The Sow, Employing Effective Monitoring And Evaluation Techniques.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Delivery And Client Relations.
5. Oversee And Implement The Profit Improvement Plan (Pip) Through Strategic Levers Such As Automation And Self-Driven Initiatives, Driving Continuous Improvement In Operational Performance.
Skill Requirements
1. In-Depth Knowledge Of Project Management Principles And Methodologies.
2. Strong Understanding Of Dmo Practices And Frameworks.
3. Proficiency In Operational Management And Customer Service Excellence.
4. Excellent Analytical And Reporting Skills To Validate Operational Hygiene.
5. Strong Leadership And Communication Skills To Promote Positive Customer Relationships.
Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Certified Scrummaster (Csm), Or Itil Foundation
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Summary
The Tower Lead for Support & Operations plays a crucial role in ensuring that escalations are resolved in a timely manner, aligning with organizational standards and service level agreements. This position is integral to delivering reports and services as specified in the Statement of Work (SOW), while actively driving initiatives that enhance operational efficiency and customer satisfaction.
Key Responsibilities
1. Generate Tower Level Employee Engagement (Ee) And Employee Net (En) Revenue Through Effective Project Executive Strategies And Dmo Methodologies, Ensuring Alignment With Organizational Goals.
2. Ensure All Tasks, Responsibilities, And Escalations Are Resolved In Accordance With Agreed Sla Norms, Utilizing Project Management Best Practices To Drive Accountability And Performance.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Services Delivered Meet The Standards Set Forth In The Sow, Employing Effective Monitoring And Evaluation Techniques.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Delivery And Client Relations.
5. Oversee And Implement The Profit Improvement Plan (Pip) Through Strategic Levers Such As Automation And Self-Driven Initiatives, Driving Continuous Improvement In Operational Performance.
Skill Requirements
1. In-Depth Knowledge Of Project Management Principles And Methodologies.
2. Strong Understanding Of Dmo Practices And Frameworks.
3. Proficiency In Operational Management And Customer Service Excellence.
4. Excellent Analytical And Reporting Skills To Validate Operational Hygiene.
5. Strong Leadership And Communication Skills To Promote Positive Customer Relationships.
Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Certified Scrummaster (Csm), Or Itil Foundation
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Executive - B2C
Jainam Share Consultants Pvt Ltd.,
Madurai, Tamil Nadu
1 week ago
Jainam Broking Limited 15 hours agoLocationMaduraiDepartmentB2C - South - JBLEmployment TypeFull-timeApplications Received1Closes On14 Aug, 2026Job DescriptionClient AcquisitionIdentify and approach potential clients interested in stock market investment services.Conduct cold calling, networking, and lead generation to build a strong pipeline of prospective clients.Deliver engaging presentations and product demonstrations to clients, showcasing the value of our stock market services.Sales Target AchievementMeet and exceed...
Sr. Engineer QAQC - Mechanical
Larsen & Toubro,
Madurai, Tamil Nadu
2 weeks ago
Experience in the field of Welding, Destructive Testing, Structural Fabrication, Quality Assurance & Control, Client Relationship Management, Documentation, Coordination and Team Management.Preparation of Work procedure & QP for fabrication and erection of SS/CS Piping, structures, Static/rotary equipment.Experience in Conducting WPS/PQR and WPQ as per the applicable codesExperience in Inspection of surface preparation and Painting of structures as per the applicable...
Lead Administrator (Support &Operations)
HCLTech,
Madurai, Tamil Nadu
2 weeks ago
Madurai, Tamil Nadu
Job Summary
Job Summary : Machine learning Engineer and automation engineer
Job Description : • 3+ years of experience as a Machine Learning Engineer or in a similar role.\\\\r\\\\n• Proficiency in Python and experience with ML frameworks like TensorFlow, PyTorch, and scikit-learn.\\\\r\\\\n• Strong understanding of MLOps best practices and tools, including Kubeflow, Seldon, MLFlow, Docker, and Kubernetes.\\\\r\\\\n•...