TECHNO FUNCTIONAL CONSULTANT L1

Role Purpose

The purpose of this role is to bridge client's functional and technical requirements at the module level by assisting in outlining technical specifications, performing basic configuration, and troubleshooting initial system issues.

TECHNICAL SKILLS

Must Have

• ServiceNow Platform
• ServiceNow Workflow
• Understanding of ServiceNow Platform CMDB.

Nice To Have

• ServiceNow Catelogue
• ServiceNow EAW

Key Responsibilities:

1. Platform Expertise (30%):
• Possess in-depth knowledge of ServiceNow features, modules (e.g., ITSM, ITAM, CSM, APM/EA, DPR, ITOM), and capabilities to optimize solution design.
• Must have – APM/EA, ITAM, CMDB
• Service mapping TPM /TRM
• Guide development teams through the implementation process, ensuring adherence to best practices and quality standards.
• Develop and present technical demonstrations (POC) to showcase ServiceNow solution potential.
2. Solution Design and Architecture (30%):
• Collaborate with stakeholders to gather requirements and translate them into technical designs.
• Develop scalable and reusable solutions aligned with industry best practices.
• Provide guidance on ServiceNow capabilities and recommend optimal solutions.
3. Integration and Automation (10%):
• Develop and manage integrations between ServiceNow and external systems using REST, SOAP, and other APIs.
• Implement automation and orchestration workflows to streamline processes.
4. Team Collaboration and Leadership (10%):
• Mentor junior developers and provide technical leadership within the team.
• Collaborate with business analysts, project managers, and other stakeholders to deliver projects on time and within scope.
5. Documentation and Training (10%):
• Create and maintain comprehensive documentation for developed solutions.
• Provide training and support to end-users and administrators.
6. ServiceNow Development and Configuration (10%):
• Design and implement custom applications, workflows, and integrations on the ServiceNow platform.
• Configure and customize core ServiceNow modules such as EA/APM, DPR, ITSM, ITOM, and SecOps.
• Develop and maintain business rules, scripts, UI policies, and workflows.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of experience as a ServiceNow developer with a strong focus on platform development and customization.
• Extensive experience with JavaScript, Glide, and other ServiceNow development tools.
• Proficiency in ServiceNow modules, including APM/EA, DPR, ITSM, ITOM, and others.
• Hands-on experience with ServiceNow integration using REST, SOAP, and MID servers.
• Strong understanding of ITIL principles and best practices.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification preferred.
• Excellent problem-solving, analytical, and communication skills.

Mandatory Skills: ServiceNow - IT Service Management .

Experience: 5-8 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.