Technical Support Engineer, India
AlgoSec
Date: 4 hours ago
City: Remote, Remote
Contract type: Full time
Remote
At AlgoSec, what you do matters!
AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,200 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.
As we continue to expand our cloud and enterprise business globally, we are looking for a Technical Support Engineer for a leading support position based in India.
This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.
Reporting to: Support Manager
Location: Gurgaon, India (Home office/Hybrid)
Direct Employment
What You’ll Do
AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,200 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.
As we continue to expand our cloud and enterprise business globally, we are looking for a Technical Support Engineer for a leading support position based in India.
This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.
Reporting to: Support Manager
Location: Gurgaon, India (Home office/Hybrid)
Direct Employment
What You’ll Do
- Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
- Introducing support methodologies, tools and more.
- Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.
- At least 3 years previous experience in similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Independent, resourceful, problem-solver, result oriented
- Fast learner
- Team player, pleasant and with a high level of integrity
- Excellent written and verbal communication skills in English.
- Operating well under-pressure, multi-tasking.
- Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
- Experience in SRE/DevOps
- Experience in Linux script languages (PERL, shell)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Technical Consultant-AI Integration
IBM,
Remote, Remote
3 hours ago
IntroductionA career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels...
Kalki Subramaniam - Founder - Sahodari Foundation | Transgender Rights Activist | Artist & Author
WAHStory,
Remote, Remote
1 day ago
A Robust Support SystemI'm originally from Pollachi, a stunning town in Tamil Nadu. My mother was managing our family, while my father worked in the transportation industry. My siblings are two sisters, one older and one younger. Ours is a very close-knit family. No matter what, we are always there for each other. I believe that family is our biggest...
Regulatory Escalation Officer
IDFC FIRST Bank,
Remote, Remote
1 day ago
Job RequirementsJob Title: Regulatory Escalation OfficerDepartment/Function: Customer ExperienceJob Purpose:As a Regulatory Escalation Officer in the Grievance Redressal team at IDFC First Bank, you will be responsible for resolving escalated customer complaints received from regulatory bodies, senior management, and internal departments. This role demands a strong focus on compliance, empathy, and collaboration to ensure timely and satisfactory resolution while enhancing the...
