Technical Support Engineer – AIML IRC294176

Description

GlobalLogic seeking a skilled and customer-focused AI/ML Cloud Support Engineer to join our growing team. This role serves as a key technical contact for customers using cutting-edge AI/ML products and services, particularly in any cloud environments. You will troubleshoot, resolve, and guide customers through technical challenges related to ML model performance, deployment, infrastructure, and API integration.

Requirements

• 1+ years of practical experience working with NetSuite ERP and CRM platforms.
• Hands-on experience with cloud platforms with familiarity with model development, deployment, and lifecycle management.
• Applied knowledge of Generative AI, LLMs, and tools like Vertex AI, Gemini, Dialogflow.
• Excellent problem-solving, debugging, and communication skills.
• Passion for helping customers succeed with complex AI technologies.
• Strong communicator with a proven track record of effective cross-functional collaboration.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately
  
  
  

Job responsibilities

• Provide L2 technical support to customers using AI/ML services, resolving complex issues related to model performance, deployment, and infrastructure.
• Act as a trusted advisor on implementing Vertex AI, Gemini, and Dialogflow in production-grade AI/ML applications.
• Guide customers on best practices for model development, lifecycle management, and integration into cloud-native environments.
• Collaborate with engineering, product, and QA teams to escalate unresolved issues and advocate for customer-focused product improvements.
• Create and maintain clear, technical documentation, support materials, and contribute to internal knowledge bases.
• Stay up to date with industry trends in Generative AI, LLMs, and cloud-based ML platforms to support evolving customer needs.
  
  
  

What we offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.