Technical Support Analyst, Principal

Department: Customer Support

Location: Hyderabad

Description

As a Support Analyst, you will serve as a technical and functional resource supporting Data Migration and Data Governance solutions. You will work closely with customers, consultants, software engineers, QA engineers, Product Management, and Cloud Operations teams to troubleshoot issues, validate data quality, and support customer implementations. The ideal candidate is experienced in enterprise data concepts, ERP systems, and business processes. While prior Data Governance experience is desirable, a strong background in data management, data migration, ERP data structures, and customer support is more important.

A Typical Day In The Life Includes

• Investigate and resolve customer-reported issues relating to Data Migration and Data Governance solutions.
• Analyze data quality, transformation, mapping, loading, and integration issues.
• Validate migrated and governed data to ensure accuracy, completeness, and consistency.
• Execute data verification, reconciliation, and root-cause analysis activities.
• Support customers with data mapping, transformation logic, and migration activities.
• Collaborate with Development, QA, Product, Consulting, and CloudOps teams to resolve issues.
• Create and maintain troubleshooting guides, knowledge base articles, and support documentation.
• Participate in defect triage, release validation, and operational readiness reviews.
• Monitor support tickets and provide timely customer communication and resolution updates.
  
  

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Data Management, or related field.
• 8+ years of experience in technical support, software support, QA, consulting, or data analysis roles.
• Experience working with enterprise data and relational databases.
• Understanding of data migration, ETL concepts, data validation, and data quality processes.
• Experience supporting or implementing ERP systems.
• Strong SQL and analytical troubleshooting skills.
• Excellent written and verbal communication skills.
  
  

Preferred Qualifications

• Experience with Data Governance, Master Data Management (MDM), or Data Quality initiatives.
• Knowledge of Infor CloudSuite, SAP, Oracle, Microsoft Dynamics, or similar ERP platforms.
• Experience with Jira, service management, and ticketing systems.
• Exposure to cloud platforms and SaaS applications.
• Python or scripting experience for data analysis and troubleshooting.
  
  

Key Competencies

• Customer focus
• Problem solving and critical thinking
• Attention to detail
• Data analysis and investigation
• Communication and collaboration
• Ownership and accountability
• Continuous improvement mindset
  
  

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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