Technical Duty Officer (SRE)

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

Join eBay as a Site Reliability Engineer in our Site Engineering Center (SEC), where you'll play a crucial role in ensuring the availability and reliability of eBay's platform. You'll lead major incidents, manage critical service health, and collaborate with cross-functional teams to develop innovative solutions. With opportunities to enhance automation and improve monitoring tools, this role is perfect for someone with a passion for technology and a drive to make a significant impact on the customer experience of the eBay community.

What You Will Accomplish

• Lead Incident Management: Act as the Incident Commander to drive resolution of major incidents, manage alarms, and ensure effective communication with leadership and partner teams.
• Proactive Monitoring: Continuously monitor the health of eBay's critical services to identify and address potential issues before they escalate.
• Collaborative Problem Solving: Work closely with partner teams to resolve recurring technical issues, onboard new alerts, and develop high-quality Standard Operating Procedures (SOPs).
• Automation and Process Enhancement: Identify and implement opportunities to enhance automation and reduce manual workload, improving overall efficiency.
• Solution Development: Collaborate with Architecture, Engineering, and Operations teams to develop solutions that ensure high site availability and reliability.
• Enhance Monitoring Tools: Improve tools for monitoring and mitigating site incidents, and conduct reliability audits and tests to strengthen eBay’s reliability and incident management capabilities.
  
  
  

What You Will Bring

• Experience in highly-scaled internet/server environments.
• Strong technical triage and troubleshooting skills, particularly in crisis-level incident management.
• Excellent incident management skills with proven leadership abilities.
• Experience with large enterprise server environments, including cloud computing, web services, and multi-tier architectures, with knowledge of UNIX, Linux, networking, and database technologies.
• Proficient in creating software solutions for task automation using technologies like GO, Python, Java, NodeJS, Docker, and Kubernetes.
• Familiarity with observability tools such as Grafana and Prometheus, and experience in documenting procedures and knowledge management.
  
  
  

NOTE: As part of the operation staff members of the SEC work a fixed shift. This position is for a day shift in BanTeam members will work four days in a row in 10 hour shifts, with no on call responsibilities.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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