Technical Analyst

Tata Consultancy Services


Date: 2 weeks ago
City: Visakhapatnam, Andhra Pradesh
Contract type: Full time

SLA Management

  • Manage performance of the team
  • Deliver on SLA commitments based on the Client Requirement
  • Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
  • Formulate continuous improvement plan

Client Management

  • Weekly / Monthly / Quarterly operations and business review with stakeholders.
  • Set and Manage client expectations
  • To take complete ownership of the cases and to take feedback on negative surveys
  • To handle deviations and carry out risk analysis

Operations Management

  • Set and review KRA’s for the team, align their goals to the overall objectives of the organization / client
  • Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
  • Capacity / Resource planning and management
Location Visakhapatnam Job Function TECHNOLOGY Role Developer Job Id 416080 Desired Skills IOT

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING

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