Team Leader - Health Insurance Sales

This job is provided by apna.co Hi Jobseekers,

We are hiring Sales Team Leader(from health insurance background) for Indore Location.

Functional /Business Responsibilities

Mange a team of approximately 10 20 CSRs

Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)

Provides consistent, balanced and timely performance feedback on CSR performance

Ensures a positive work environment, continuous learning and a high quality employment experience for your team

Provides leadership and manages to all operational standards

Along with fellow Team Leaders, meets and exceeds all department goals

Applies timely performance management standards and processes

Day to day sales/service request management

Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution

Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

Creates strong morale and spirit in his/her team

Ensures that the plans for the day and / or potential challenges to success are communicated to all CSR

Recognizes the strengths and areas of improvements for all CSRs, and has the ability to build developmental plans as appropriate

Sets clear objectives and measures outcome

Constructs compelling developmental plans and executes them

Partners with cross functional units to ensure effective execution of daily business targets

Blends people into teams when needed

Must Haves

Communicates clearly in verbal and written formats

Ability to set attainable goals

Stakeholder management

Good analytical skills (ability to read MIS and take real time action)

Education Requirements/ Skills

Any Graduate (Full Time/ Distance )

Total experience 3+ years

Minimum 2 years of experience as a Sales Team Leader in a domestic call centre.

Strong interpersonal, problem solving, negotiating, verbal & written communication skills

Strong computer knowledge and technical skills (Dialer, Excel, Word)

Strong People Management Skill

5+ years of business experience in call center or like environment. Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment.

Contact

Harpreet Kaur

8839890225

[email protected]