Team Leader-Finance-PTP

Join our “Finance” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Team leader – Finance – Procure to Pay

Job Location: Chennai

Business Area: GSC, DGFF

Department: Delivery (FIN)

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

The Team Leader for P2P within Finance Service line is responsible for leading and improving P2P processes, ensuring seamless transitions, and fostering stakeholder engagement. This role demands strong knowledge of Freight business and also Finance processes, particularly Procure to Pay along with analytical and problem-solving skills. Competencies in customer orientation, team leadership, influencing, and a commitment to excellence are crucial.

Key Responsibilities:

• Oversee end-to-end Procure-to-Pay (PTP) activities for assigned countries, adhering to the Factory Model, while accommodating various time zones, including EU and Americas, with flexibility for shift work.
• Coordinate PTP operations with Managers and CFOs, preparing essential reports like Month-End Close and AP Ageing Analytics within specified timelines.
• Utilize key systems such as Oracle, Basware, CLI, EVO, JBA main frame and Discover for daily operations and end-user activities.
• Handle vendor and Business Partner queries, ensuring high-quality customer service and timely resolution of issues.
• Conduct regular quality checks to minimize errors and maintain high standards in PTP processes.
• Adhere to and maintain Standard Operating Procedures (SOPs) and ensure compliance with internal controls and audit requirements.
• Proactively engage with internal and external clients to resolve queries and operational challenges.
• Drive continuous improvement by identifying best practices and sharing knowledge within the team.
• Manage and motivate the team to achieve organizational targets, fostering a positive and collaborative working environment.
• Delegate tasks effectively, provide training, and conduct monthly performance reviews to maximize team potential and ensure professional development.
• Uphold adherence to First choice standards and actively participate in quality-related and process improvement related projects.
• Collaborate with Centre HR on Employee Engagement Activities.
• Monitor process implementation and provide process reporting.
• Facilitate on-the-job training and address team members' training needs.
• Monitor team performance through agreed-upon KPIs and conduct monthly one-to-one discussions.
• Develop IKOs/KPIs with team members, monitor individual performance, and conduct performance appraisals.
  
  
  

Required Skills/Abilities:

• Strong knowledge of the forwarding and logistics industry, including back-office operations.
• Excellent analytical and problem-solving skills.
• Proficiency in computer systems and software relevant to the role.
• Customer-oriented mindset with the ability to understand and meet business partners' needs.
• Exceptional planning and organizing capabilities to set and achieve goals effectively.
• Sound decision-making skills, even in uncertain situations, with a focus on risk management.
• Proven ability to develop and lead high-performing teams, fostering a spirit of cooperation.
• Influencing skills to persuade others and gain support for ideas and approaches.
• Effective communication skills, both verbally and in writing, adapting to various contexts.
• Strong commitment to excellence, challenging oneself and others to achieve outstanding results.
  
  
  

Required Qualifications & Skills

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is essential.
• A Master’s degree in a relevant field (e.g., MBA, Finance, or Supply Chain Management) is highly desirable,
• A minimum of 5-10 years of experience in Procure-to-Pay processes or a related financial operations role, with at least 3 years in a leadership or supervisory position managing a sizable team.
• Proven track record of successful team management, demonstrating the ability to lead, motivate, and develop a team of 18 to 20 members or more.
• Extensive experience in end-to-end PTP operations, including vendor management, invoice processing, payments, and compliance, within a complex organizational structure.
• Demonstrated ability to work effectively across different time zones, particularly with teams and stakeholders in the EU and Americas, showcasing flexibility and adaptability.
• Experience in implementing process improvements, driving efficiency, and ensuring adherence to internal controls and compliance standards.
• Strong communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, external partners, and senior management.
  
  
  

Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture
  
  
  

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

• The largest global network with over 30,000 passionate employees.
• The most efficient processes and fastest response times.
• The best solutions and customer service.