Support Specialist (US ET Hours)

Wand makes gaming magical. Through game customization and guidance, we build tools that helps players have more fun in their favorite games.

Our platform works across thousands of PC games, ensuring that great games are accessible to everyone, regardless of time constraints, skill level, or accessibility needs. We want to build the future of game assistance, and we're hoping you'll join us.

About Us

At Wand, we're on a mission to make gaming more fun. We're building the world's ultimate game companion, where millions of PC gamers discover mind-blowing ways to play their favorite games. Founded with a community-first approach, Wand has become the go-to destination for gamers seeking safe and seamless ways to enhance their gaming experience.

Our platform unites cutting-edge technology with unwavering security, transforming how players interact with games through innovative features like interactive maps and game assists. What drives us is our deep commitment to the gaming community and our belief that everyone deserves access to extraordinary gaming experiences. We are all gamers at heart, dedicated to building a platform that continually surprises and delights our users.

Role Overview

Are you passionate about helping fellow gamers and creating exceptional support experiences?

We're seeking Support Specialists (US ET Hours) who share our enthusiasm for making gaming more fun. In this role, you'll be the front-line champion for our community, helping users get the most out of Wand while maintaining our high standards for trust and technical excellence.

Key Responsibilities

• Provide friendly, solution-focused support to our gaming community via Intercom (our support platform)

• Troubleshoot technical issues related to game assists, game compatibility, and platform features

• Collaborate with our testing team to verify and reproduce user-reported technical issues

• Create and update support documentation in our knowledge base

• Gather and share user feedback to help improve our products and services

• Identify user experience gaps and potential improvements based on support interactions

• Maintain response time and quality metrics while delivering personalized support

• Identify and escalate complex technical issues or emerging trends

Who You Are

• Active PC gamer with deep understanding of gaming culture and mechanics

• Strong technical troubleshooting skills and problem-solving ability

• Excellent written and verbal communication skills in English

• Experience providing customer support via email, chat, or community platforms

• Ability to explain technical concepts in user-friendly language

• Strong attention to detail and documentation skills

• Self-motivated with excellent time management abilities

• Stable high-speed internet connection

Bonus Points

• Experience with Wand or similar modding platforms

• Knowledge of common gaming issues and troubleshooting methods

• Experience using support ticket systems and knowledge bases

What We Offer

• Competitive compensation

• A flexible work environment that caters to your gaming schedule

• A chance to be part of a passionate community of gamers and creators

How to Apply

Please submit:

• Resume

Join us in creating the ultimate PC gaming companion!

Wand is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of background.