Strategic Account Manager (SAM) OR Client Partner (EXP: 15+ Years)

Job Description: Strategic Account Manager (SAM) OR Client Partner (EXP: 15+ Years)

About Bilvantis

Bilvantis is a Data & AI engineering services company with teams in the US, India, the UK and the UAE. We don't work as a vendor. We work as an extension of our clients' own teams. We put our solutions and accelerators into every piece of repeatable work, and we choose to grow deep within a small set of accounts rather than spread thin across many.

Why This Role Exists

At Bilvantis, growth comes from going deep in each account. The Client Partner owns that. You'll treat your accounts like a business you run: you deepen the relationships we have, open new ones, and keep finding where Bilvantis can create real value for the client. When that works, the account grows.

What You'll Own

Account growth:

• Own the revenue, margin and growth targets for your accounts, and build and run an account plan for each one.
• Find ways to upsell and cross-sell, from new projects and expanded scope to new service lines and our accelerators.
• Co-sell with partners such as Databricks and other technology alliances.
• Keep the pipeline and forecast accurate, and lead proposals from first idea through to signed contract.
  
  

Relationships

• Build trusted relationships at several levels of the client: executive sponsors, business leaders, technology heads and procurement.
• Move beyond the people we already know and build new relationships across business units and regions.
• Hold the governance cadence: QBRs, steering committees and executive check-ins.
  
  

Mapping Client Needs To What Bilvantis Offers

• Know the client deeply: their business, priorities, technology landscape, budget cycles, politics and competitors.
• Know Bilvantis just as well: our solutions, accelerators, case studies and people.
• Connect the two by spotting where we can create value before the client asks, and turning that into a clear story they'll fund.
  
  

Working With Internal Teams

• Act as the link between the client and the Delivery, Practice, Pre-Sales and Solutions teams.
• Take our existing solutions and people to the client, so they're positioned, staffed and land well.
• Bring client needs and feedback back to the team, and work with them to shape new solutions and offerings.
• Keep a close eye on delivery health and step in early to protect the relationship and our reputation.
  
  

What You Bring

• Prior Experience: 15+ years in IT Services, including 5+ Years in Strategic Account Management (SAM).
• Stakeholder management: you're at ease with senior client leaders, and just as good at aligning internal teams without having direct authority over them.
• Relationship building: people trust you, inside and outside the company, and you have relationships that have lasted for years to show for it.
• Business and solution sense: enough grounding in Data, AI and cloud to talk about value credibly and know when to bring in the experts.
• Teamwork: a record of winning together with delivery and pre-sales, not working around them.
• Communication: clear and persuasive in writing, in meetings and in front of executives.
• Commercial skill: confident with pricing, SOWs, rate negotiations and contract structures.
• Track record: you've grown named accounts by 50% or more year on year.
  
  

Nice To Have

• Experience in BFSI or Manufacturing.
• Exposure to the Databricks or hyperscaler partner ecosystems.
• Background at a global systems integrator or a growth-stage services firm.
  
  

How Success Is Measured

• Year-on-year growth in account revenue and margin.
• New logos or business units opened within existing clients.
• Number of executive relationships, and how many levels of the client they span.
• Pipeline coverage and forecast accuracy.
• Client satisfaction (CSAT/NPS) and retention.
  
  

Why Join

• A role that's yours to shape at a company that's growing fast.
• Direct access to leadership, and decisions made quickly.
• Real solutions and accelerators to take to clients, not just people to place.