Store Operations lead

We are Licious, a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta — our founders, foodies, and friends. We’re India’s most successful D2C food-tech brand, operating in 20+ cities and delighting over 32 lakh customers with our de-licious fresh meat and seafood!

This is a hands-on shift leadership role at the store level. As a Store Operations Lead, you will run one shift smoothly, lead the floor team, and ensure store standards are consistently met.

What makes the role meaty?

• Shift Operations & Store Readiness: Run your assigned shift smoothly, support opening / closing activities, and ensure the store is operationally ready throughout the day.
• Inventory & Freshness Control: Support stock handling, freshness / expiry checks, reconciliation, and wastage control during the shift.
• People & Floor Leadership: Guide the team on the floor, allocate work, manage shift discipline, and support the Store Manager in handling manpower gaps and daily execution.
• Customer Handling: Resolve routine customer issues on the floor, ensure good service standards, and escalate critical concerns when needed.
• Hygiene & SOP Compliance: Maintain hygiene, food-safety, and store SOP standards through disciplined execution during the shift.
• Reporting & Coordination: Support daily reporting, flag store issues on time, and coordinate with the Store Manager for smooth shift operations.

We hope that you have…

Must-have

• A minimum of 1–2 years of experience in retail, QSR, food service, fresh-food retail, or any structured customer-facing store environment.
• Experience handling a shift, floor, or team in a process-driven setup.
• Hands-on exposure to customer handling, team coordination, and shift execution.
• Comfort with inventory handling, freshness / expiry checks, and wastage control.
• Willingness to work in a hygiene- and food-safety-driven environment.
• A hands-on, floor-first approach, good communication skills, and a dependable attitude.

Good-to-have

• Experience in meat / seafood / fresh-food retail.
• Exposure to QSR or organised food retail chains.
• Experience with store opening / closing routines.
• Exposure to basic reporting, reconciliation, or audit support.

Bon Appétit!