Store Manager Mumbai 2

Job Title: Store Manager Job Level:

Function: Retail Location : Circle

Responsibilities:-

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will

ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost

targets are met.

Deliverables (Maximum 5-6 key responsibilities)

 Store Operations & Audit / Compliance

 Adherence of Store Operations in line with pre-defined SOPs

 Ensure that the look and feel of the store is as per guidelines/standards

 Track efficient Cash handling; prevent shoplifting / ensure safety and security

 Visual merchandising as per plan / guidelines

 Inventory and stock management to prevent stock-outs or excess Inventory

 KPI reporting as per guidelines and on-time

 Strategic Roll Outs

 Accountable for clearing store for formal launch as per pre-defined procedure across dimensions

(e.g. manpower/ furniture & fittings/ IT/ device inventory)

 Manage closure of current store during refit & conversion

 Profitability

 To achieve the target on conversion from the walk in customers in terms of Sales from new

acquisitions & up-sell

 To ensure required MIS & tracking at CRO levels

 Manage Store expenses are as per plan

 Provide suggestions /feedback to improve store productivity

 People Development / Team Management

 To ensure daily roistering & briefing to outsourced store staff

 Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

 Ensure motivation & development of outsourced store staff

 Customer Experience

 Ensure adherence to CE guidelines

 Manage staff allocation based on demand at point in time

 Personally step in to handle demanding customers

 Provide suggestions for improvements in CE