Sr. Support Analyst

Job Code: 13699 Country: IN City: Mumbai Skill Category: IT\Technology Description: Nomura Overview: Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business
Divisional Overview: GES Technology India team is an integral part of the global team, which is spread across US, UK, HK,JP and India. It works in partnership with the regions to deliver technology solutions for global execution business
Business Unit Overview As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com
What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Role & Responsibilities: As a part of TOC (Technical Operations Center) team candidate will play a vital role in ensuring the stability and performance of multiple infrastructure services such as UNIX, Networks, Storage and backup. Team member would also be responsible to deal with level 1 and 2 tasks, troubleshoot and resolve issues. Cross-functional skills are desired in managing multiple infrastructure equipment’s such as servers, network devices in disciplines of Unix/Linux, Networks Storage and backup This will include ensuring operations run consistently in a standard way across all regions and that data is appropriately stored, protected or archived within agreed service levels. As part of the 24/7 service, you will be responsible for incident and change management and provide technical guidance to other members of the team or other infrastructure teams
Detailed role and responsibilities are as follows:

• UNIX/Linux:
  • Level 1 Support: Serve as the initial point of contact for Level 1 operational issues, addressing and resolving them in a timely and effective manner.
  • Linux System Administration: Assist in the setup, configuration, and maintenance of Linux servers, ensuring their availability, performance, and security.
  • Participate in Storage Operations: Engage in tasks related to the setup, configuration, and maintenance of SAN/NAS systems, ensuring their availability, performance, and security.
  • Troubleshooting: Diagnose and resolve basic hardware, software, and network issues, escalating more complex problems as needed.
  • Monitoring: Participate in the setup and maintenance of system monitoring tools to detect and report operational issues.
  • Security: Contribute to security best practices and assist in implementing security measures.
  • Documentation: Maintain accurate and up-to-date system documentation.
  • Collaboration: Collaborate with senior Linux administrators and other departments to provide Level 1 support and contribute to technical initiatives.
• Storage:
  • Update and maintain standard operating procedures for SAN, NAS, Backup & Archive and ensure processes are followed. Maintain the health of the storage systems ensuring hardware faults and resolved by the vendor in a timely manner.
  • Monitor performance of storage environments and the systems that rely on them. Perform emergency and planned maintenance of storage-based systems.
  • Create and execute storage-based change, Work on projects as assigned and work on other duties as assigned.
  • Maintain standard documentation and ensure adherence to the global standard is followed and build productive working relationships with peer teams.

• Shifts (subject to change as per business needs):
  • 24*7 shifts covering all regions (Global Support)

Position Specifications :

Experience

4-8 years

Qualification

B.E/B.Tech/MCA/M.Tech in Computer Science or another such quantitative field. Ideally a Master’s degree or above.

Mandatory Skill Set:

• Infrastructure Domain

UNIX/LINUX:

• Linux Proficiency: A solid understanding of Linux operating systems, including experience with installations, configurations and troubleshooting.
• Troubleshooting skills: The ability to diagnose and resolve technical issues efficiently, with a keen eye for detail and problem-solving.
• Basic SAN/NAS Knowledge: Familiarity with Storage Area Networks (SAN) and Network-Attached Storage (NAS) concepts is a plus.
• Knowledge of Linux OS, Scripting, automation tooling such as Python or Ansible (desirable)
• AD, DNS, DHCP & WINS integration, Group Policy, Security (including SID, GUID, permissions & NTFS), TCP/IP, SNMP, LDAP & Meta-directory technologies

Miscellaneous Skills:

• Experience of using JIRA and ServiceNow tools.
• Security Awareness: An understanding of security best practices and a commitment to maintaining system security.
• Documentation: Proficiency in maintaining accurate and up-to-date system documentation.
• Collaboration: Strong teamwork and communication skills to work effectively with colleagues and other departments.
• Team Player with excellent verbal and written communications required
• Ability to work independently with minimal supervision
• Quick learner
• Highly proactive and takes initiative to identify problem areas and evolve solutions.

Desirable Skill Set:
Storage:

• Good experience of administrating one or more enterprise storage and backup solutions with one or more Cloud providers
• Good experience of Hitachi storage solutions, with an exposure other storage solution
• Proficient in administrating a Veritas backup solution
• Familiar with LTO, S3 object storage, shared filesystems and block storage
• Basic SAN/NAS Knowledge: Familiarity with storage and switches

Networks:

• Basic Network Knowledge (LAN, WAN, Telecom/Voice) troubleshooting & Monitoring
• Must have good critical thinking skills and be able to collect and analyse evidence from logs, monitoring and other

Certified:

• Red hat Certified,
• CCNA/CCNP/CCIE
• ITIL/ITSM Certified

Mandatory