Sr. Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Job Description – ServiceNow Developer IRM / BCM / SecOps Experience: 6–12 Years
Location: Hyderabad
Employment Type: Full-Time

Role Summary We are looking for a skilled ServiceNow Developer with strong hands-on experience in Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to design, develop, configure, and support enterprise-scale ServiceNow solutions The ideal candidate should possess strong ServiceNow platform development expertise, experience working on security and governance workflows, and the ability to deliver scalable and high-quality solutions aligned with business and compliance requirements

Key Responsibilities ServiceNow Development

• Design, develop, configure, and customize ServiceNow applications and modules across IRM, BCM, and SecOps.
• Develop solutions using:
  • JavaScript
  • Glide API
  • Script Includes
  • Business Rules
  • Client Scripts
  • UI Policies
  • Flow Designer
  • IntegrationHub
• Build reusable components and scalable workflows following ServiceNow best practices.

IRM / GRC Development

• Implement and customize ServiceNow IRM capabilities including:
  • Risk Management
  • Policy & Compliance
  • Audit Management
  • Regulatory Change workflows
• Configure risk registers, controls, indicators, assessments, and issue remediation workflows.
• Support automation of governance and compliance processes.

Business Continuity Management (BCM)

• Configure and support BCM solutions including:
  • Business Continuity Plans
  • Business Impact Analysis
  • Recovery workflows
  • Crisis management processes
• Develop workflows and notifications for disruption management and operational resilience.
• Support continuity testing and recovery readiness activities.

Security Operations (SecOps)

• Develop and enhance ServiceNow SecOps modules including:
  • Security Incident Response (SIR)
  • Vulnerability Response
  • Threat Intelligence integrations
• Configure workflows for security incident triage, remediation, and escalation.
• Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, and monitoring platforms.
• Support vulnerability and threat management automation.

Integrations & Automation

• Develop REST/SOAP integrations with enterprise and security applications.
• Configure IntegrationHub and MID Server-based integrations.
• Automate operational and security workflows using Flow Designer.
• Support data synchronization between ServiceNow and external systems.

Platform Support & Governance

• Participate in code reviews and follow ServiceNow development standards.
• Troubleshoot and resolve platform issues and defects.
• Support upgrades, patches, releases, and deployment activities.
• Prepare technical documentation and support testing activities.
• Collaborate with architects, QA teams, administrators, and business stakeholders during implementations.

Required Skills & Experience

• 6–12 years of overall IT experience with strong ServiceNow development expertise.
• Hands-on experience in:
  • IRM / GRC
  • BCM
  • SecOps
• Strong expertise in:
  • JavaScript
  • Glide API
  • Flow Designer
  • IntegrationHub
  • ServiceNow scripting
• Experience working on:
  • Security Incident Response
  • Vulnerability Response
  • Risk and Compliance workflows
  • Business Continuity processes
• Experience with REST/SOAP integrations and MID Server configurations.
• Good understanding of CMDB and ServiceNow platform architecture.
• Strong analytical, debugging, and problem-solving skills.
• Good communication and stakeholder interaction skills.

Preferred Skills

• Exposure to Operational Resilience frameworks.
• Experience integrating ServiceNow with SIEM or security monitoring tools.
• Knowledge of Agile/Scrum methodologies.
• Understanding of ITIL processes and enterprise governance frameworks.
• Exposure to cloud platforms and security operations is an added advantage.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS – Risk & Compliance (preferred)

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.