Sr Professional Service Engineer - Digital Solutions

Job Description

This is an infrastructure + L2/L3 support role (not software development). You will support production systems across cloud and on-prem, handle deployments/upgrades, reduce downtime, and support ISO27001 controls.

Responsibilities

• Deploy, upgrade and maintain RTDS production environments (cloud + on-prem) to ensure high uptime.
• Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration.
• Administer AWS/Azure infrastructure, networking, and security.
• Implement high availability, disaster recovery, and performance optimization.
• Execute safe deployments and upgrades with proper validation and rollback plans.
• Manage monitoring, alerting, logging, and KPI reporting to improve MTTR
• Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs).
• Own backup strategy, DR readiness, and testing.
• Maintain security controls and support ISO 27001:2022 compliance.
• Maintain documentation and support 24/7 operations, including on-call rotations.
  
  

Qualifications

Must-have

• 7–12+ years of experience in IT Infrastructure / Systems / Platform Operations / Production Support
• Engineering degree in Computer Science / IT (or a related field)
• Hybrid infrastructure experience (cloud + on-prem, AWS/Azure)
• Strong infrastructure knowledge: AD, IIS, MS SQL, clustering, load balancing, automation, CI/CD, DR/BCP
• Virtualization expertise (VMware/Hyper-V) with networking and storage knowledge.
• Hands-on experience with Microsoft SQL Server (backup, restore, maintenance)
• Strong troubleshooting, communication, and monitoring/logging tool experience.
• Knowledge of cybersecurity principles and best practices for securing real-time systems.
  
  

Nice-to-have

• ISO27001:2022 exposure, ITIL/ITSM, Jira/Zendesk
• Cloud/infrastructure certifications (AWS/Azure, etc.)
  
  

About Us

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.

When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Join Us

Weatherford is producing energy for today and tomorrow- with global opportunities as unlimited as your sense of adventure. Join us to make an impact on our customers, the industry, and the world.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.