Sr Manager - Service Delivery & Management

Tata Communications


Date: 1 hour ago
City: Chennai, Tamil Nadu
Contract type: Full time
About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

  • Lead, schedule, and monitor project management activities for all customer deliveries in Cloud and Security domain with the objective of improving customer experience, turnaround time, managing cost efficiency, productivity, achieving first time right and making processes and systems easy to use and follow. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit’s overall results.

Minimum Qualifications & Experience

  • Btech/Diploma (preferably MBA)
  • 7-12 years of experience in technical support, project delivery in technology industry

Other Knowledge & Skills

  • Expertise in integrated service delivery of complex and large projects
  • Understanding of Industry adoption and utilization of the Technology and Domain
  • Internal and external stakeholder management and consultative skills
  • Commercial acumen and broad understanding of market dynamics
  • Strong customer service, project management, and quality control skills.
  • Knowledge of budgeting, cost management, and financial planning

Key Responsibilities

  • Plan for execution across various types of projects (small, medium, large and complex)
  • Responsible for hardware planning, environment provisioning, documentation, and application deployments for variety of applications and services
  • Allocate resources based on skill and capability required for the projects.
  • Oversee and guide procurement lifecycle related to project procurement.
  • Guide and mentor technical implementation leads and program management team for low level design, project execution within schedule and cost.
  • Participate and drive customer review meetings for large and complex projects.
  • Coach and guide team for handling all the projects.
  • Drive OEM or Partner or Vendor performance reviews
  • Periodically review business processes and performance against various parameters (turnaround time, ease of use, first time right, cost)
  • Track success of complete projects against their specific KPIs
  • Participate in review calls to provide status update, resolve any dependencies,
  • Oversee roll out of change plan and drive course correction where required.
  • Collaborate with various teams within the business (such as sales support, commercial, sales, etc. ) to identify issues and opportunities.
  • Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary
  • Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders.
  • Conduct periodic meetings with customers or stakeholders or vendors to discuss issues and related action items. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.
  • Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary. Provide technical expertise, business planning and workflow management for ensuring smooth integration of network and system.
  • Define service realization and SOPs for Service Delivery and resolve escalated issues.
  • Ensure that all projects are handed over to the Operations team post completion of all deliverables.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Manager Project Pursuits

Emerson, Chennai, Tamil Nadu
2 hours ago
Job DescriptionPosition Summary:If you are a Project Pursuit professional Iooking for an opportunity to grow your career, Emerson has an exciting opportunity for you! Based in Delhi, Bengaluru, Mumbai, or Chennai, India, you will play a pivotal role in shaping early-stage project success by engaging with Global Engineering Centers (GECs) and Engineering, Procurement, and Construction (EPC) organizations. This role focuses...

LEAD ADMINISTRATOR L1

Wipro, Chennai, Tamil Nadu
7 hours ago
Job description:Job Description Role PurposeThe purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.͏ Areas of responsibilityTriaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.SLA...

Patent Watch Engineer

Valeo, Chennai, Tamil Nadu
1 week ago
Valeo est une entreprise mondiale de haute technologie qui conçoit des solutions révolutionnaires pour réinventer la mobilité. Nous sommes un équipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilité dans le monde entier. Notre vision ? Inventer une mobilité plus verte et plus sûre, grâce à des solutions axées sur la conduite intuitive et la réduction des...