Sr Manager - Customer Interaction Suite

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Kaleyra.io Configuration and Provisioning (CNP) Product Owner

About the role

This is a Product Owner role for the internal Configuration and Provisioning Service of our CpaaS platform (kaleyra.io) within the Product Team of the CIS (Customer Interaction Suite) BU of Tata Communications.

The role reports in solid line to the Product Manager for CpaaS Core Service.

Configuration and Provisioning team owns CpaaS-related functionalities such as: sign-up and login flow including integration with external Identity Provider for SSO, customer account and subaccount creation and management, platform users creation and management, internal management console for the CpaaS platform, authentication and authorization, role management and role-based access management, integration with other internal BSS/OSS system.

In this role, you need to align with overall product strategy and roadmap and translate that in requirements and priorities for engineering teams to work on.

This role is focused on the inside of the organization needing strict collaboration with and guidance of engineering team related to sprint priorities, quality and timeline of the deliverables to be released in production.

Also, this role will require frequent discussions with other Product Owner and Product Manager for the CpaaS Platform and with internal stakeholders such as TCL Billing/Finance and Operations teams.

You'll work with the Core Service Product Manager, with other Product Owners from kaleyra.io core services and channels, with Engineering and Operations Team and other internal stakeholders contributing to the execution of the product strategy and roadmap.

Responsibilities

Following are the main duties the role requires for the Configuration and Provisioning service:

• Owns the “how and what next” at the execution level

• Acts as the bridge between strategy (PM) and development (Engineering)

• Identify opportunities for product improvements and drive iterative enhancements

• Own and manage the product backlog, ensuring it is well-prioritized, refined, and aligned with business goals

• Drive sprint planning, backlog grooming, and sprint reviews with cross-functional teams

• Translate high-level product strategy into clear user stories in BDD format, acceptance criteria, and actionable tasks.

• Provide clarity on features to engineering teams as needed

• Share product impacts

• Prioritize backlog items based on value, risk, and dependencies.

• Incorporates feedback into backlog

• Be available to clarify requirements and make day-to-day decisions with the dev team.

• Ensure sprint goals align with roadmap priorities.

• Validate delivered features against acceptance criteria and user expectations.

• Work closely with engineering, design, and stakeholders to deliver high-quality product increments

• Ensure alignment across stakeholders, proactively managing expectations and communication

• Support UAT and release readiness activities.

• Final sign-off on sprint output

• Tracks delivery KPIs

Requirements

• A modern product-led mindset, with a demonstrable ability to express and think in terms of outcomes and not just outputs

• Excellent problem-solving skills with a bias for action

• Strong understanding of Agile/Scrum methodologies and product lifecycle management

• Strong communication skills. Can clearly articulate ideas to both technical and non-technical audiences

• Data-driven mindset with experience using metrics to guide decisions

• Experience in analyzing requirements of broader product initiatives and deriving detailed user stories for engg team

• Ability to break down complex problems into structured, executable plans

• Experience in acceptance criteria definition and validation

• Able to validate the deliverables from engg team to be deployed in production

• Able to monitor the release plan and raise a flag in case of blockers or delays

• Minimum 3-4 years of experience as Product Owner or Product Manager for CpaaS or SaaS product

• Minium 3-4 years of experience in working with engineering team providing priorities and clarity on features to be developed

• Experience with Atlassian suite (Jira and Confluence at least)

• Proficient in written and spoken English

Mindset & Traits

• Ownership mentality: takes responsibility from idea to delivery

• High agency: doesn’t wait for direction, drives clarity and execution

• Customer obsession: deeply cares about solving real user problems

• Adaptability: comfortable navigating ambiguity and changing priorities

• Collaborative: works well across teams without ego

Nice to Have

• Previous experience in CpaaS, SaaS, Fintech, marketplace and AI product in international market

• Previous experience in Configuration and Provisioning area