Sr. Insurance Associate

MetLife


Date: 2 weeks ago
City: Jaipur, Rajasthan
Contract type: Full time
Job Responsibilities

  • Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products
  • Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS
  • Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)
  • Respond to requestors in a timely manner within TAT
  • Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)
  • Terminate employee enrollments
  • Auditing to find keying discrepancies
  • Partner with key stakeholders to assess root cause and resolve escalations
  • Ensure SLAs are met
  • Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations

Education, Technical Skills & Other Critical Requirement

Education

  • Bachelor’s degree preferred

Experience

(In Years)

  • 1-2 years of experience performing manual data entry (Preferably in Insurance Industry)
  • Customer service experience
  • Business writing skills, including ability to write clear, concise communications

Technical Skills

  • Proficient knowledge of MS office - Excel, Word, Teams, Outlook
  • Typing / data entry speed 30 wpm with 90% accuracy
  • Deeper understanding of product eligibility verifications
  • Analytical skills to assess eligibility & troubleshooting for solutions.

Other Skills

  • Knowledge of Insurance principles in relation to the US Insurance industry
  • Excellent communication (Written & Verbal) and comprehension skills

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