Sr. Insurance Associate

Requirements

Description and Requirements

Role Value Proposition The process consists of Regional and National account Customers with Group Life claim preparation services.

Experience

• 12-18 months of Customer Service / Call Center experience in voice or blended environment
• Preferred - Life insurance administration experience
  
  
  

Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. (Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)

Responsibilities

• Reviews notifications of death received from multiple sources such as electronic submissions from employers and third-party administrators, first notice of loss phone department, Claim Prep Mailbox, and electronic customer files to determine where and to whom claim kits are to be mailed.
• Review and maintain data in multiple systems such as retrieving beneficiary information, benefit amounts and enrollment history for the claim to be in good order.
• Evaluate deaths to ensure coverage is in effect at Date of Death and the correct beneficiary of record.
• Wok to resolve items not in good order associated with the claim as needed to allow for claim determination.
• Participate in regular cross training.
• Handle Electronic Death Match Cases from Initial Review to Claims Processing to ensure they handled appropriately within required SLAs.
• Performs other related duties as assigned or required by business need.
• Ability to multi-task and navigate multiple computer software programs simultaneously.
• Analyze, validate, identify discrepancies in claims and process transactions as per procedures.
• Must have attention to detail approach while working on the claims.
• Excellent communication skills required to interact with multiple departments at stateside and GOSC, basis requirement.
• Should have strong email comprehend skills & ability to provide resolutions on customer queries & Escalation.
• Should have claims product knowledge to manage claims preparation.
• Ability to work on routine/standardized transactions.
• Knowledge about the US Life Insurance industry (Life insurance administration)
• Ensure that receipts are processed within SLAs and Internal standards
  
  
  

Technical Skills

• Computer navigation skills
• Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
• Minimum knowledge of MS Excel and MS Word.
• Effective communicator / Speaks clearly & succinctly.
• Strong understanding and comprehension of the English language
• Knowledge about the US Insurance industry & US Culture
• Should be able to read, interpret business documents.
• Analytical and interpersonal skills
• Escalate issues if required.
• Data gathering ability/ Eye for detail.
• Teamwork/ Managing Self / Adaptability
• Ability to work successfully in production driven environment.
• Adaptability to change.
• Self-disciplined and result oriented.
• Ability to multitask.
• Ability to work effectively as part of a team
  
  
  

Good To have

• Knowledge of Insurance principles in relation to the US Insurance industry
  
  
  

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!