Service Now Developer- ITAM

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 1800000 (ie INR 10-18 LPA)

Experience: 2+ yrs

Location: Hyderabad

Job Type: full-time

We are seeking an experienced Senior ServiceNow Developer specializing in IT Asset Management (ITAM), CMDB, and enterprise integrations to drive automation, governance, and operational excellence across IT operations. In this role, you will design, develop, and optimize ServiceNow solutions that enhance asset visibility, configuration management, compliance, and system integration capabilities. You will work closely with architects, platform owners, and cross-functional teams to build scalable solutions that support enterprise-wide IT service management and digital transformation initiatives.

Requirements

Key Responsibilities

• Design, develop, and maintain ServiceNow solutions for Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Enhance and manage CMDB architecture, ensuring accurate configuration item relationships, service mapping, normalization, and reconciliation.
• Build and support automated discovery and inventory solutions across enterprise environments.
• Develop and maintain integrations between ServiceNow and enterprise platforms using REST APIs, SOAP services, IntegrationHub, MID Servers, and data import frameworks.
• Implement discovery patterns, service mapping, and CI models aligned with ITIL and Common Service Data Model (CSDM) standards.
• Drive CMDB and ITAM governance initiatives to ensure data quality, lifecycle accuracy, compliance, and operational efficiency.
• Create dashboards, reports, and analytics for asset utilization, lifecycle management, compliance tracking, and operational insights.
• Collaborate with architects, platform owners, and business stakeholders to design scalable ServiceNow solutions aligned with organizational objectives.
• Participate in Agile development processes including sprint planning, design reviews, and release activities.
• Troubleshoot platform issues, integration failures, data inconsistencies, and performance challenges.
• Support ServiceNow upgrades, enhancements, testing, and release management activities.
• Document solution designs, workflows, technical specifications, and governance standards.

What Makes You a Great Fit

• 7+ years of ServiceNow development experience with strong expertise in ITAM, CMDB, and enterprise platform integrations.
• Deep understanding of CMDB architecture, configuration item relationships, dependency mapping, reconciliation processes, and service modeling.
• Hands-on experience implementing and managing CSDM-aligned ServiceNow environments.
• Strong expertise in ServiceNow Discovery, Service Mapping, pattern development, and automation frameworks.
• Proven experience building enterprise-grade integrations using IntegrationHub, REST/SOAP APIs, MID Servers, Import Sets, and Transform Maps.
• Advanced JavaScript development skills with extensive knowledge of ServiceNow Glide APIs and platform scripting.
• Strong experience with Flow Designer, Business Rules, Script Includes, UI Actions, ACLs, and workflow automation.
• Solid understanding of authentication mechanisms including OAuth, API keys, certificates, and secure integration practices.
• Experience with IT asset lifecycle management, software license compliance, hardware asset governance, and operational reporting.
• Strong analytical, troubleshooting, and problem-solving abilities with attention to detail.
• Excellent communication and stakeholder management skills, with the ability to work effectively across technical and business teams.
• ServiceNow Certified System Administrator (CSA) certification is highly preferred, along with additional expertise in ITAM, Discovery, or CMDB modules.