Service Manager

LOCATION: Guwahati

QUALIFICATION: Degree or Diploma in Mechanical/Electrical Engineering

EXPERIENCE: 6 to 12 Years

ROLES AND RESPONSIBILITIES:

• Train and support dealer service teams to ensure quick response and Quality Service support.
• Manage relationships with key customers and maintain high customer satisfaction.
• Coordinate Service Engineers for Erection & Commissioning (E&C), breakdown support, and spare parts sales.
• Resolve major customer complaints and technical issues escalated by Service engineers & Dealers.
• Ensure timely warranty, post-warranty, and preventive maintenance services as per recommended schedule.
• Review and validate service reports and machine health check reports submitted by Service Engineers.
• Conduct safety, operation, and maintenance training for customers and dealers.
• Achieve regional targets for lead generation, spare parts sales, and AMC/YCC conversions.
• Follow up on Payment collections and maintain outstanding within limits from customers and dealers.