Service Engineer For Material Handling Equipment - Kuha Ahmedabad
FUTURE INDUSTRIES PVT LTD
Date: 2 weeks ago
City: Ahmedabad, Gujarat
Contract type: Full time
Designation
Job Description
Executive Client Servicing
Job Location:
Ahmedabad
Department
Client Servicing
Grade/ Level
L2 / B
Direct Reporting To
MD
Direct Reportees
None
New Position/ Back Fill
New
No. Of Openings
1
Job Purpose
He will be responsible for installation, service and repairs of our product range.The repair and installation duties may be performed at client’s place of business.
Responsibilities
Degree/Diploma / ITI :- Electrical
Relevant Experience
A minimum of 2-3 years in Servicing of Manufacturing Sector.
CTC Per Month
25000 To 30000
Total Experience
Up to 2-3 years
Will travel?
Yes. ( As per Requirement)
Monthly Net Salary
Preferred Domain:
from mfg. ind
PF
Compulsory
Reference Companies
Small & Medium Enterprises
Gender
Male
Marital Status
Prepared By:
Date
Approved By
Date
Apply Now
Job Description
Executive Client Servicing
Job Location:
Ahmedabad
Department
Client Servicing
Grade/ Level
L2 / B
Direct Reporting To
MD
Direct Reportees
None
New Position/ Back Fill
New
No. Of Openings
1
Job Purpose
He will be responsible for installation, service and repairs of our product range.The repair and installation duties may be performed at client’s place of business.
Responsibilities
- Commissioning/ installation of our products at client premises/ place of business primary focus on Electrical aspect.
- Need to Assist Team ( Mechanical side) on site of installation.
- Interacting with clients for their service queries, complaints or any technical trouble shooting.
- Registering complaints as per defined process in ERP.
- Attending service calls at clients’ premises or onsite for a) warranty b) out of warranty and c) AMC.
- Preparing service report and get the same duly signed & stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable)
- Resolving service queries and complaints within defined timelines.
- Providing the parts to the clients & closing the complaint within TAT.
- Documenting technical knowledge in the form of notes and manual.
- Smooth co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints.
- Monitor costs and expenses related to assist in budget for Installation.
- Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction.
- Responsible for assisting with any additional tasks as assigned by the Company
- Use of ERP is MUST.
- Excellent client-interfacing skills
- Administrative skills
- Excellent communication skills (written and verbal)
- Analytical skills
- Attentiveness to details
- Good listening
- Knowledge of functioning of businesses
- Installation and Servicing in time bound manner
- Ability to perform under pressure
- Being performance-driven and focused on results
Degree/Diploma / ITI :- Electrical
Relevant Experience
A minimum of 2-3 years in Servicing of Manufacturing Sector.
CTC Per Month
25000 To 30000
Total Experience
Up to 2-3 years
Will travel?
Yes. ( As per Requirement)
Monthly Net Salary
Preferred Domain:
from mfg. ind
PF
Compulsory
Reference Companies
Small & Medium Enterprises
Gender
Male
Marital Status
Prepared By:
Date
Approved By
Date
Apply Now
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