Service Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Role Summary

The Service Engineer is responsible for day-to-day service operations, platform support, and operational engineering with a primary focus on VMware platform services, along with administration of Windows or Linux environments. This role is centered on service availability, incident and change execution, monitoring, operational readiness, problem follow-up, and continuous service improvement. The engineer works closely with global operations teams, internal engineering partners, and third-party healthcare vendors to ensure stable and reliable infrastructure services. Cloud exposure is good to have.

Key Responsibilities

• Provide operational support for Windows Server or Linux (RHEL/SUSE) environments as part of core infrastructure services
• Deliver day-to-day operational support for VMware vSphere services, including provisioning, monitoring, capacity tracking, performance support, patch coordination, and availability management
• Basic exposure to Azure or AWS operations such as monitoring, alert handling, backup, or patch support is an added advantage
• Monitor infrastructure services using observability and monitoring tools (metrics, logs, alerts, dashboards) and take action through defined support and escalation procedures

• Execute infrastructure requests, changes, and standard service tasks using documented, repeatable, and automation-enabled processes
• Support service transition and migration activities through server readiness checks, data collection, cutover execution, and post-change validation
• Assist with operational automation and configuration standardization using tools such as Ansible, Terraform, PowerShell, or Bash under guidance
• Contribute to service reliability and operational stability by supporting availability, recoverability, and performance objectives
• Participate in incident response, service restoration, problem follow-up, and root cause analysis for infrastructure services
• Coordinate with third-party healthcare application vendors during incidents, planned changes, maintenance windows, and service recovery activities
• Collaborate with global service delivery teams and participate in shift-based or on-call support models as required for service continuity
• Create and maintain runbooks, SOPs, knowledge articles, and operational documentation to support consistent service delivery

Required Skills & Experience

• 2–4 years of experience in service operations, infrastructure support, or platform engineering roles
• Strong hands-on experience in VMware vSphere operations and administration of Windows or Linux environments
• Experience with monitoring, alerting, backup, operational checks, and routine service support in enterprise environments
• Working knowledge of ITSM/ticketing tools, service request handling, incident workflows, and change process execution
• Foundational scripting or automation skills using PowerShell, Bash, or similar tools to improve service efficiency

• Awareness of GitHub or similar version control systems
• Good verbal and written communication skills

Certifications (Preferred)

• VMware Certified Technical Associate (VCTA) or entry-level VMware Certified Professional (VCP)
• Microsoft Azure Fundamentals (AZ-900) or AWS Certified Cloud Practitioner would be good to have

• ITIL 4 Foundation

Good to Have (Entry-Level Accelerators)

• Exposure to Healthcare IT environments (EHR/EMR, PACS, LIS, clinical applications)
• Basic awareness of regulated environments (HIPAA, SOC, ISO concepts)

• Exposure to Azure or AWS service operations and basic cloud support concepts

• Experience working with globally distributed teams
• Comfort with shift-based or on-call support models

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.