Senior Operations Specialist - Asset Digital Journeys

Job Requirements

About the Role

The Senior Operations Specialist – Asset Digital Journeys in the Loan Servicing – Retail Asset Operations department plays a strategic role in driving digital transformation across asset operations. This techno-functional position requires leveraging functional expertise to design and implement technology-driven solutions that enhance customer experience and operational efficiency. The role involves facilitating digital journeys for business teams, collections, and customer service, while also managing relationships with regulatory bodies and fintech partners to accelerate digital adoption.

Key Responsibilities

Primary Responsibilities

• Design and implement digital workflows and systems that connect front-end and back-end operations for seamless execution.
• Collaborate with business partners, OEMs (solution providers), and technology stakeholders to conceptualize and build digital solutions, and present approaches to senior management using presentation tools.
• Drive digital system integrations across multiple applications, with expertise in API integrations.
• Gather, analyze, and finalize requirements; prepare BRDs; and design solutions for digital product integration.
• Create and review test scenarios and documentation for system enhancements and development projects.
• Identify project deliverables, organize tasks, follow up with stakeholders, and ensure milestones are achieved within target timelines.
• Possess working knowledge of core sourcing and lending systems, including LOS (Loan Origination System) and LMS (Loan Management System).
• Ensure compliance with regulatory requirements and internal policies.
• Collaborate with internal stakeholders to implement new and existing system requirements.
• Apply industry best practices in retail banking asset operations, including recurring payments, mandate management, and customer lifecycle management.
• Preference will be given to candidates with experience in digital payments and payment gateway operations.
  
  

Secondary Responsibilities

• Influence and engage stakeholders to drive execution outcomes.
• Deliver results under pressure while maintaining high standards of quality.
• Provide guidance to team members and ensure delegated tasks are completed accurately and on time.
  
  

Managerial & Leadership Responsibilities

• Champion IDFC FIRST Bank’s “Customer First” culture by promoting high service standards for customer delight.
• Collaborate with cross-functional teams including Business, Product, Customer Service, Credit, Technology, Analytics, and Risk to ensure smooth operations.
  
  

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.
• Post-graduation: Postgraduate in any discipline from a recognized institution.
  
  

Experience

• Minimum 3 years of relevant experience in digital operations, loan servicing, or asset operations.
  
  

Skills and Attributes

• Strong techno-functional skills with the ability to translate business needs into technology solutions.
• Proficiency in API integrations and digital product implementation.
• Experience in requirement gathering, BRD creation, and solution design.
• Knowledge of core lending systems such as LOS and LMS.
• Familiarity with the payments ecosystem and regulatory bodies like NPCI.
• Excellent communication skills—both written and verbal.
• Strong project management capabilities and stakeholder engagement.
• Ability to work under pressure and deliver high-quality results.
• Team management and mentoring capabilities.