Senior Manager-Sales

Larsen & Toubro


Date: 28 minutes ago
City: Mumbai, Maharashtra
Contract type: Full time
SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Financial / Functional Perspective

  • Support achievement of Channel Sales targets related to revenue, cost control, and operational efficiency.
  • Assist in tracking budgets, expenses, and financial performance against plan.
  • Support identification of cost-saving opportunities and efficiency improvements.
  • Ensure timely and accurate data reporting for financial reviews.

Customer Perspective

  • Support delivery of a positive customer and stakeholder experience.
  • Coordinate resolution of customer or internal stakeholder queries within defined timelines.
  • Ensure adherence to service standards and commitments defined in the AOP.
  • Support initiatives aimed at improving customer satisfaction scores.

Internal Process Perspective

  • Execute assigned AOP initiatives and action plans as per defined timelines.
  • Maintain accurate MIS, trackers, and documentation for AOP reviews.
  • Coordinate with cross-functional teams across LTR to ensure smooth execution of plans.
  • Support process improvements, SOP adherence, and compliance requirements.
  • Participate in periodic performance reviews and audits.

Learning & Growth / Developmental Perspective

  • Develop functional and behavioral skills required to meet AOP objectives.
  • Participate in training programs, reviews, and feedback sessions.
  • Apply learnings to improve productivity and quality of output.
  • Demonstrate ownership, accountability, and continuous improvement mindset.

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