Senior Executive - Operations

Ways of Working : Working from Swiggy HO, Bengaluru .

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Role Overview

We are looking for a proactive and detail-oriented Operations Executive to support invoice request management, receivable follow-ups, customer onboarding documentation, and coordination between Sales and Finance teams. The role involves ensuring smooth operational execution by resolving invoicing issues, driving collections based on receivable ageing reports, and managing stakeholder communication across multiple brands/customers.

Key Responsibilities

Raise invoice requests with the Finance team along with all required supporting documents and approvals.

Coordinate with Finance teams to resolve invoice-related issues, discrepancies, and customer queries.

Actively follow up with customers/brands for outstanding receivables based on ageing reports shared by the Finance team.

Ensure timely collection of dues and regular closure of pending receivables.

Work closely with Sales POCs to resolve operational bottlenecks impacting invoicing and collections.

Collect, verify, and maintain documents required for customer onboarding, vendor setup, and compliance processes.

Act as a bridge between Sales, Customers, and Finance teams to ensure seamless communication and execution.

Maintain trackers and provide timely updates on pending invoices, collections, onboarding status, and issue resolutions.

Ensure adherence to operational processes and timely closure of action items.

Required Skills & Qualifications

Bachelor’s degree in Commerce / Business Administration, or related field.

Good understanding of invoicing workflows and receivable follow-up processes.

Strong stakeholder management and follow-up skills.

Good communication and problem-solving abilities.

Proficiency in Microsoft Excel / Google Sheets.

Ability to manage multiple brands/customers and work in a fast-paced environment.

Strong attention to detail and execution-focused mindset.

Prior experience coordinating with cross-functional teams is an added advantage.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"