Senior Counter Staff - Rajkot

The Retail Counter Staff is responsible for delivering excellent customer service at the store counter, assisting customers with product selection, handling billing and payments, and ensuring a seamless booking experience. The role requires product knowledge, sales orientation, and efficiency in handling customer transactions.

Key Responsibilities

Customer Service

• Greet customers warmly and assist them with their shopping needs
• Provide accurate product information, features, pricing, and offers
• Understand customer requirements and recommend suitable products

Sales & Billing

• Process sales transactions using proper systems
• Handle cash, card, and digital payments accurately
• Upsell and cross-sell products to meet sales targets
• Issue receipts, invoices, and manage returns/exchanges as per policy

Store Operations

• Maintain cleanliness and organization of the counter area
• Ensure proper display and replenishment of products near the counter
• Assist in stock verification and inventory management
• Coordinate with store staff for product availability and restocking

Customer Issue Handling

• Address customer concerns or complaints professionally
• Escalate complex issues to store supervisor/manager when required

Compliance & Reporting

• Follow store policies, SOPs, and loss prevention guidelines
• Maintain accuracy in daily cash reconciliation and transaction records
• Adhere to visual merchandising and brand standards

Skills & Competencies

• Strong communication and interpersonal skills
• Customer-focused attitude with a friendly approach
• Basic sales and persuasion skills
• Numerical accuracy and attention to detail
• Ability to multitask in a fast-paced retail environment
• Familiarity with basic computer operations

Qualifications & Experience

• Minimum: Graduate preferred
• 0–3 years of experience in retail, FMCG, or customer service roles
• Freshers with good communication and sales aptitude can apply

Working Conditions

• Rotational shifts, including weekends and holidays
• Standing for extended periods
• High customer interaction in a dynamic retail environment

Key Performance Indicators (KPIs)

• Sales conversion ratio
• Billing accuracy and speed
• Customer satisfaction and feedback
• Upselling/cross-selling performance
• Adherence to store SOPs and shrinkage control