Senior Analyst- ServiceNow - Hyderabad

The Digital Collaboration Delivery group is seeking a Specialist, Engineering Maintenance Solutions to support the design, configuration, customization, and testing of ServiceNow solutions for Deloitte professionals. In this role, you will contribute to the development and maintenance of scalable platform capabilities, support integrations with connected systems, and help deliver reliable technical solutions aligned to business and user needs. The ideal candidate brings hands-on ServiceNow development experience, a structured approach to delivery, and the ability to work effectively in a collaborative environment.

Work you'll do

As a Specialist, Engineering Maintenance Solutions on the Digital Collaboration Delivery team, you will be responsible for:

• Configuring and customizing ServiceNow applications for new and existing implementations
• Creating and maintaining functional components such as notifications and service level agreements
• Developing and configuring scripted components including Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and access controls
• Supporting integrations between ServiceNow and other platforms in alignment with solution design requirements
• Performing system testing and integration testing to support quality delivery
• Preparing technical documentation, unit test cases, and implementation plans

The team

The Digital Collaboration Delivery team develops and supports products, applications, and services used by Deloitte professionals globally. The team focuses on delivering scalable, user-centered solutions through innovation, agile ways of working, and a strong focus on service quality. Team members collaborate across functions to enhance digital experiences and support business needs across the organization.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

• 2+ years of experience in ServiceNow development, configuration, and administration
• Experience with ServiceNow scripting using JavaScript, HTML, CSS, XML, REST, and SOAP web services
• Experience configuring Business Rules, Script Includes, UI Actions, UI Policies, Client Scripts, and access controls in ServiceNow
• Experience customizing ServiceNow user interface components, Service Portal, UI pages, and widgets
• Experience with ServiceNow integrations and data migration activities
• Experience working in Agile software development environments
• Bachelor’s degree

Preferred:

• Experience delivering ServiceNow implementations
• Experience creating technical documentation, unit test cases, and implementation plans
• Experience working with ITIL-based processes
• Experience working with geographically distributed teams
• ServiceNow Certified System Administrator certification
• ServiceNow Implementation Specialist and Certified Application Developer certifications

Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters

Requisition code: 353539