Senior Administrator - Program & Project Management
HCLTech
Date: 9 hours ago
City: Madurai, Tamil Nadu
Contract type: Full time
Senior Administrator - Program & Project Management
Madurai, Tamil Nadu
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats
2. Strong Knowledge Of Incident Management And Troubleshooting Techniques.
3. Excellent Analytical And Problem-Solving Skills.
4. Familiarity With Knowledge Management Practices And Training Methodologies.
5. Proficiency In Security Protocols And Policies Relevant To Support Operations.
Job Summary
The Sr. Project Executive Administrator plays a pivotal role in ensuring high-quality technical support and operational efficiency within the organization. This role is essential for troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction. By leveraging expertise in project execution and support operations, this position contributes significantly to maintaining the organizationâs security posture and operational excellenceKey Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats
Skill Requirements
1. Advanced Proficiency In Project Execution And Support Operations.2. Strong Knowledge Of Incident Management And Troubleshooting Techniques.
3. Excellent Analytical And Problem-Solving Skills.
4. Familiarity With Knowledge Management Practices And Training Methodologies.
5. Proficiency In Security Protocols And Policies Relevant To Support Operations.
Other Requirements
1. Optional But Valuable Certifications: Itil Foundation, Pmp (Project Management Professional), Or Equivalent Project Management CertificationsHow to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Administrator - Iaas AWS, Terraform
HCLTech,
Madurai, Tamil Nadu
9 hours ago
Senior Administrator - Iaas AWS, Terraform
Madurai, Tamil Nadu
Job Summary
We are looking for experienced Windows Server Administrator resources for the Wintel Operations Team to support enterprise infrastructure operations. The resources will be responsible for incident management, server provisioning, patching, operational support, and migration activities across on-premises and cloud environments.
The role requires strong hands-on knowledge of Windows Server...
Dispatch Agent
FedEx AMEA,
Madurai, Tamil Nadu
6 days ago
Dispatch; Cross Border Trucking Operations Control; Dispatch (Heavy Weight); On Road
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Accuracy & Attention...
Senior Relationship Executive - GL South East
Bajaj Finserv,
Madurai, Tamil Nadu
3 weeks ago
Location Name: MaduraiJob Purpose“This position is open with Bajaj Finance ltd.”Young and dynamic Experienced candidates with 2-4 yrs of experience in Gold Loans and who are passionate about building their career in the Gold loans domain.Should possess excellent written and verbal Communication and also should possess basic knowledge in MS office. Knowledge of the vernacular language of the respective region...
